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Vaibhav Gupta (Itil, Mcsa, Ace Mcna) Email & Phone Number

Lead IT - Service Desk at Alcor Solutions, Inc.
Location: New Delhi, Delhi, India 8 work roles 2 schools
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Current company
Alcor Solutions, Inc.
Role
Lead IT - Service Desk
Location
New Delhi, Delhi, India
Company size
259 employees

Who is Vaibhav Gupta (Itil, Mcsa, Ace Mcna)? Overview

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Quick answer

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) is listed as Lead IT - Service Desk at Alcor Solutions, Inc., a with 259 employees, based in New Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Vaibhav Gupta (Itil, Mcsa, Ace Mcna).

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) previously worked as Lead IT Systems Administrator at Alcor Solutions, Inc. and Sr Systems and Infrastructure Engineer at Netoyed. Vaibhav Gupta (Itil, Mcsa, Ace Mcna) holds Pgcpm, Business Administration And Management, General, A from Indian Institute Of Management, Indore.

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Email format at Alcor Solutions, Inc.

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Alcor Solutions, Inc.

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Profile bio

About Vaibhav Gupta (Itil, Mcsa, Ace Mcna)

Driving IT Innovation & Service Excellence | 20+ Years of Global IT ExperienceMCP | Azure Administrator | Microsoft 365 Expert | Active Directory | Identity & Access Management | Security & Compliance | SharePoint Online | Exchange | ITIL | Strategic Problem SolverProven leader in IT Systems and Service Delivery with hands-on expertise in designing, managing, and securing enterprise IT environments. Passionate about transforming technology into business value while ensuring operational excellence and user satisfaction.An IT professional managing IT-enabled services and digital products.20 years of Information Technology (IT) Software and Network Administration, Maintenance, and Progressive work experience. Projects on ICT and Data Security, Applications Security, and License management9 years in a cross-cultural environment (Both in Projects or in IT Service Desk Operations)

Listed skills include Leadership, Team Coordination, Policies And Procedures, Information Technology, and 46 others.

Current workplace

Vaibhav Gupta (Itil, Mcsa, Ace Mcna)'s current company

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Alcor Solutions, Inc.
Alcor Solutions, Inc.
Lead IT - Service Desk
New Delhi, DL, IN
Website
alcortech.com
Employees
259
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Company profile
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8 roles

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) work experience

A career timeline built from the work history available for this profile.

Lead It Systems Administrator

Current
Alcor Solutions, Inc.

• Lead and manage the service desk team, ensuring timely resolution of technical issues and efficient handling of service requests. • Provide technical guidance and support to team members, fostering a collaborative and productive work environment. • Develop and implement service desk procedures, documentation, and best practices to optimize efficiency and effectiveness. • Act as a point of escalation for complex technical issues, ensuring proper resolution and timely communication with stakeholders. • Monitor service desk performance metrics, analyze trends, and implement improvements to enhance service delivery. • Collaborate with cross-functional teams to address IT infrastructure needs, including Office 365, SharePoint, AWS, and Intune. • Conduct regular training sessions for service desk staff to keep them updated on new technologies and processes.

Dec 2023 - Present

Sr Systems And Infrastructure Engineer

Netoyed

Specialties:Cloud, Microsoft, Microsoft Azure, Amazon Web Services, Information Security, IT Consulting, MSP, Managed Service Provider, Managed Services, Apple, MAC, Identity, Intune, IAM, Device Management, and Microsoft 365.- Azure, VMs, Computer Systems Management, AAD, AD - O365, Exchange, Email Support and Migration- Server and Systems updates, management etc.

Mar 2022 - Nov 2023

Sr. Systems Administrator

It By Design

Cloud, Microsoft, Microsoft Azure, Amazon Web Services, Information Security, IT Consulting, MSP, Managed Service Provider, Managed Services, Apple, Linux, Identity, Device Management, and Microsoft 365Responsibilities: Specialize in providing IT MSP Support to US offices Remotely.AD, O365, G-suite/cloud, User Email managementAzure, VMware System, System DepolymentOnboarding-Offboarding of global end-usersCloud And Managed Services TechnicalSystem AdministratorBackupsCloud Computing,Cloud BackupsServer Remote TroubleshootingIncident ManagementProject Management

Jan 2018 - Mar 2022

It Specialist

Hvm Associates

Delhi Area, India

Role: Sr Service Desk Specialist IT Support 24*7Global Service Desk Support Specialist

Nov 2012 - Nov 2017

Sr Specialist

Hcl Technologies

Noida Area, India

Voip / Video Support

Jan 2008 - Oct 2012

Network Engineer

Trigyn Technologies

Mumbai Area, India

On-site at UN HQ in Timor-Leste.in IT Dept of the world's renowned organization.Performing role of Network and System Support Engineer

Dec 2006 - Feb 2008

Technical Support Engineer

Convergys

Microsoft , Gurgaon, India

Worked for Microsoft and Supported US / International users as Phone Tech Support

Aug 2005 - Nov 2006
Team & coworkers

Colleagues at Alcor Solutions, Inc.

Other employees you can reach at alcortech.com. View company contacts for 259 employees →

NU Naveeta Unhale Naveeta Unhale Colleague at Alcor Solutions, Inc.Bengaluru, Karnataka, India View → PR Praveen Reddy Praveen Reddy Colleague at Alcor Solutions, Inc.Vancouver, British Columbia, Canada View → SA Sheetal Arora Sheetal Arora Colleague at Alcor Solutions, Inc.Delhi, India View → SS Shriyansh Sethi Shriyansh Sethi Colleague at Alcor Solutions, Inc.Noida, Uttar Pradesh, India View → KD Kunal Dogra Kunal Dogra Colleague at Alcor Solutions, Inc.India View → DW Dawn Welsh Dawn Welsh Colleague at Alcor Solutions, Inc.Reno, Nevada, United States View → ML Martial Legacy Martial Legacy Colleague at Alcor Solutions, Inc.Calgary, Alberta, Canada View → MS Mohit Siwal Mohit Siwal Colleague at Alcor Solutions, Inc.Noida, Uttar Pradesh, India View → SD Sheetal Dalal Sheetal Dalal Colleague at Alcor Solutions, Inc.Braybrook, Victoria, Australia View → DN Debasis Nayak, Pmp® Debasis Nayak, Pmp® Colleague at Alcor Solutions, Inc.Canada View →
2 education records

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) education

FAQ

Frequently asked questions about Vaibhav Gupta (Itil, Mcsa, Ace Mcna)

Quick answers generated from the profile data available on this page.

What company does Vaibhav Gupta (Itil, Mcsa, Ace Mcna) work for?

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) works for Alcor Solutions, Inc..

What is Vaibhav Gupta (Itil, Mcsa, Ace Mcna)'s role at Alcor Solutions, Inc.?

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) is listed as Lead IT - Service Desk at Alcor Solutions, Inc..

Where is Vaibhav Gupta (Itil, Mcsa, Ace Mcna) based?

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) is based in New Delhi, Delhi, India while working with Alcor Solutions, Inc..

What companies has Vaibhav Gupta (Itil, Mcsa, Ace Mcna) worked for?

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) has worked for Alcor Solutions, Inc., Netoyed, It By Design, Hvm Associates, and Hcl Technologies.

Who are Vaibhav Gupta (Itil, Mcsa, Ace Mcna)'s colleagues at Alcor Solutions, Inc.?

Vaibhav Gupta (Itil, Mcsa, Ace Mcna)'s colleagues at Alcor Solutions, Inc. include Naveeta Unhale, Praveen Reddy, Sheetal Arora, Shriyansh Sethi, and Kunal Dogra.

How can I contact Vaibhav Gupta (Itil, Mcsa, Ace Mcna)?

You can use AeroLeads to view verified contact signals for Vaibhav Gupta (Itil, Mcsa, Ace Mcna) at Alcor Solutions, Inc., including work email, phone, and LinkedIn data when available.

What schools did Vaibhav Gupta (Itil, Mcsa, Ace Mcna) attend?

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) holds Pgcpm, Business Administration And Management, General, A from Indian Institute Of Management, Indore.

What skills is Vaibhav Gupta (Itil, Mcsa, Ace Mcna) known for?

Vaibhav Gupta (Itil, Mcsa, Ace Mcna) is listed with skills including Leadership, Team Coordination, Policies And Procedures, Information Technology, Itil Certified, Windows Server, Proactive Monitoring, and Domain Name System.

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