Dawn Welsh Email & Phone Number

Focused on the alignment of IT Asset Management processes and procedures with our customers’ business needs, providing consultancy and leadership on IT Asset Management best practices.

Reno, Nevada Area

Responsible for strategic planning and operations for IT support activities across two hospitals, one rehabilitation center and over 60 ambulatory sites to ensure patient care was uninterrupted. • Accountable for the organization’s IT software asset management and IT vendor management functions, reviewing new agreements and terms and conditions and negotiating pricing. • Direct all IT Asset Management activities of lifecycle management for software and IT hardware for the company in order to increase efficiencies and reduce costs.• Managed business process improvement, IT governance, incident management, change management and resource management processes for IT. • Managed new hire process to ensure new employees had proper IT tools to perform job functions and equipment was collected upon termination of employment.• Provided monthly cost analysis on IT assets procured and cost avoidance achieved. • Participated in projects as identified to provide vendor management and technical resource support.

Reno, Nevada Area

Manage all IT Asset Management activities for the company, including software procurement and maintenance, IT hardware management and Customer Support. Manage vendor relationships to enhance value to the company.

Manage all software licensing and asset management activities for company. Centralized software management and purchases to achieve significant savings. Manage IT hardware lifecycle to gain better control of assets. Manage software vendor relationships to enhance value to the company.

Manage the operations of IGT’s data center and customer support help desk. Responsible for technical support regarding computer hardware and software problems. Responsible for all new computer installations on corporate network domestically and for all computer moves. Manage service level agreements with business units to ensure service levels are maintained. Implement internal controls for areas managed and verifies compliance with audit requirements, including Sarbanes-Oxley.

Master, Business Administration

Bs, Managerial Economics

Activities and Societies: Phi Mu Sorority