Kam Abk Email & Phone Number

United States

Lead technical aspects, oversee scripting, integration, and workflows, ensuring adherence to ServiceNow best practices. Architecture Planning: Defining the overall architecture for ServiceNow implementations, including the design of the data model, integrations, workflows, and modules. Best Practice Guidance: Providing expert guidance on ServiceNow best practices and industry standards to ensure that the implementation is scalable, maintainable, and secure. Customization and Configuration: Overseeing the configuration and customization of the ServiceNow platform to meet specific business needs. Take a holistic approach to architect solutions, focusing on scalability, performance, and alignment with overarching business and technical goals.

Architecture Design Reviews: To review the designs of overall ServiceNow platform architecture based on the requirements and needs. Responsible for creating a scalable, secure, and efficient architecture that meets the business needs.  Platform Configuration: To configure and customizes the ServiceNow platform to meet the specific needs of the organization. Configuration of the platform for ITSM, ITOM, HR, Security Operations, Customer Service, and other business areas as needed.  Integration: To integrate ServiceNow with other systems and applications to create a seamless end-to-end experience for users. Worked closely with developers and other technical teams to design and implement integrations.  Advisory and Governance: To ensures that the platform is in compliance with the organization's governance and security policies. They monitor and manage the platform to ensure that it meets regulatory requirements and industry standards.  Troubleshooting: To troubleshoot the complex platform issues and to resolve them quickly. To provide support to users and other technical teams to ensure that the platform is running smoothly.

United States

United States

Australia

System Architecture:Define and design the overall architecture of the ServiceNow platform, ensuring scalability, reliability, and security.Develop and maintain architectural blueprints, documentation, and technical standards for ServiceNow implementations.Integration Design and Development:Architect and implement integrations between ServiceNow and other enterprise systems using APIs, web services, and middleware.Ensure data flows smoothly across systems, maintaining data integrity and consistency.Customization and Development:Lead the development of custom applications, workflows, and scripts on the ServiceNow platform, using JavaScript, Glide, and other scripting languages.Oversee the customization of ServiceNow modules to meet specific business requirements, ensuring that customizations are maintainable and upgradable.Performance and Optimization:Monitor and optimize the performance of ServiceNow instances, identifying and resolving performance bottlenecks.Implement best practices for database management, load balancing, and system optimization to ensure high availability and responsiveness.Security and Access Control:Design and implement security models, including role-based access controls (RBAC) and data security measures, to protect sensitive information on the ServiceNow platform.Conduct regular security assessments and audits to ensure compliance with security policies.Platform Upgrades and Maintenance:Plan and execute ServiceNow platform upgrades, ensuring minimal disruption to users and business operations.Maintain the health and stability of the ServiceNow environment by performing regular maintenance, patching, and troubleshooting.Automation and Orchestration:Develop and implement automation solutions using ServiceNow Orchestration, Flow Designer, and other automation tools to streamline IT operations.Create and manage automated workflows, ensuring they are efficient, reliable, and aligned with business processes.

Doctor Of Philosophy - Phd, Radio Electronics

Servicenow Certified Master Architect, It