Sincere & diligent professional with an experience of about 20 years in Sales & Marketing, Business Development, Client Servicing & Operations Management across industry, which includes about 10 years of sterling experience across Hotel/Hospitality/Service industry & out of which an adequate experience in Sales operations & customer service.My education qualification is: [BHM(bachelors in hotel management) + MBA(IB)international business + MTM(masters in tourism management)]• Competencies range from business development, Customer value proposition (CVP), client acquisition & management, administrative paperwork, exceptional team leadership skills along with demonstrated success in acquiring, converting, retaining and managing customers/channel partners.• Excellent mentor and coach; target and achievement oriented with an ability to take up challenges and perform in changing work environs. Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective uses of manpower and available resources.• Self-starter with proven expertise to set up sales operations, establish company brand coupled with excellent track record of driving business operations to profitability in start up, turn around, and high growth situations.• Ability to handle multiple priorities and deadlines. Ability to multi-task, strong attention to detail, excellent problem-solving skills & to make regulatory and supervisory-based decisions in the day-to-day functions with high integrity, strong work ethics, focused and committed to success.Key CompetenciesBusiness Development  Strategic Management  Brand Management  Market Penetration  Leadership  Relationship Management  Client Servicing  Operations Management  Franchise Management  Resource Planning  Developing Procedures, Service Standards and Operational Policies  Customer value proposition (CVP)  Ensuring timely delivery of goods & Implementing Effective Control Measures