Vaishali Patel Email and Phone Number

🔍 Coaching Excellence:Utilizing a coaching style, I will advise managers on the application of Sky ER policies and processes, particularly on complex, sensitive, and high-risk cases.🚨 Risk Identification and Mitigation:Exercise adept judgment to identify risk areas during conversations with managers and review of case management data. Immediate remedial action will be taken where required, with clear communication on the manager's decision scope.🧠 Critical Thinking and Feedback:Encourage managers to think critically and consider the implications of their decisions from both an employee and business perspective. Providing constructive feedback is a crucial aspect of building their knowledge and skills.📊 Audit and Quality Assurance:Audit and review the quality of line manager case management during and after case conclusion. This is done in line with audit requirements to ensure due diligence in documentation, delivery, and adherence to timescales.🔄 Continuous Improvement:Actively seek opportunities to reduce the number of escalated cases, contribute to ER policy and process design, and support continuous improvement activities. This includes upskilling managers and suggesting process enhancements.🤝 Stakeholder Collaboration:Collaborate closely with ER Managers to provide advice and guidance as a skilled ER specialist on various business-led initiatives.

🚀 Coaching and Capability Building: Coach and develop the management team to consistently improve the customer experience, focusing on availability and service quality.🌐 Stakeholder Relationships: Build strong relationships with key stakeholders, both within the organization and the community, to drive continuous improvements that benefit customers.🤝 Colleague Empowerment: Ensure that colleagues have the necessary training to effectively handle customers, fostering a culture of excellent customer service.🌍 Community Engagement: Collaborate with community champions to lead local and national charity fundraising initiatives, demonstrating the organization's commitment to social responsibility.🌈 Inclusive Environment: Create an inclusive environment where all managers and colleagues feel empowered to contribute ideas and suggestions to overcome business challenges.🏆 Recognition and Appreciation: Champion a culture of recognition by personally and publicly acknowledging colleagues for their contributions, and coach teams to do the same.🌟 Talent Development: Identify, mentor, and develop talent within the store and broader region, building a pipeline of future leaders .🗣️ Communication and Listening: Foster open communication by using forums like the Your Say Forum to ensure all colleagues feel heard and valued.📈 Action Planning: Collaborate with the management team to create forward-thinking action plans for departmental performance, supporting the Store Manager in holding teams accountable.📚 Process Knowledge: Ensure managers have a solid understanding of end-to-end people processes and operational procedures, including safety and legal compliance.🔄 Change Management: Manage change initiatives effectively, ensuring successful implementation and adoption across the organization.🏆 Leadership and Communication: Utilize strong leadership, communication, motivational, and talent management skills to plan, organize, and execute initiatives at pace.

 Strategic Workforce Planning: Using Power BI and SQL to analyze historical data and forecast future workforce needs, enabling proactive talent acquisition and workforce optimization strategies. Performance Management: Employing advanced Excel to develop comprehensive dashboards and models that track KPIs, evaluate performance metrics, and inform targeted improvement plans. Compensation and Benefits Optimization: Utilizing data analytics to benchmark salaries, analyze benefits utilization, and ensure competitive compensation packages aligned with industry standards and employee expectations. Employee Engagement and Retention: Implementing data-driven strategies to enhance employee satisfaction, measure engagement levels, and reduce turnover through targeted interventions and initiatives. Learning and Development: Designing and evaluating training programs using Excel and Power BI to address skill gaps, enhance employee capabilities, and foster a culture of continuous learning. Diversity, Equity, and Inclusion (DEI) Initiatives: Using data analytics to assess diversity metrics, identify areas for improvement, and drive initiatives that promote a diverse and inclusive workplace environment. HR Technology Integration: Assessing and integrating HR technologies to streamline processes, enhance data visualization capabilities, and support evidence-based decision-making.

 Disciplinary and Grievance Handling: Extensive experience in managing disciplinary, grievance, dismissal appeal, and grievance appeal cases. Compliance: Strong understanding of current regulations, professional standards, policies, procedures, and legislation, including GDPR, the Equality Act, and health and safety laws. Selection and Training: Proven ability to source and retain high-performing representatives through a comprehensive selection process, quality training, and ongoing mentoring. Employment Legislation: Solid knowledge of employment legislation and expertise in representing cases at tribunal courts. Change Management: Act as a key representative in change management consultations (restructurings, mergers, and technological advancements), engaging with employers and management to influence decision-making processes. Provide guidance and representation to ensure members' interests and job security are protected during these transitions. TUPE and Redundancy: Understanding of the TUPE transfer process and proficient in handling redundancy situations. Settlement Agreements: Familiarity with settlement agreements and effective negotiation skills. Training and Education: Organize and deliver training sessions and workshops to enhance Rep’s understanding of employment rights, union procedures, and relevant legislation. Develop educational materials and resources to support rep’s knowledge and engagement. Advocacy and Support: Strong ability to support, advise, and represent members in accordance with the ACAS code of practice. KPI Management: Demonstrated experience in managing key performance indicators (KPIs) to drive improved outcomes with Data Analytics skills with use of Advance Excel, Power Query. Collective Bargaining: Participate in collective bargaining processes to negotiate and secure favorable terms and conditions of employment for union members, including wages, benefits, working hours, and health and safety standards

 Recruitment and Staffing: Develop and implement effective recruitment and selection strategies. Advertise job vacancies, review applications, and conduct interviews. Coordinate the onboarding process for new hires, including orientation and training. Employee Relations: Provide guidance and support to the managers on various HR-related matters. Manage employee grievances and disciplinary procedures. Ensure compliance with employment laws and regulations. Performance Management: Implement performance management systems. Conduct performance reviews and provide feedback to employees. Identify training and development needs and coordinate appropriate programs including SYP. Compensation and Benefits: Manage the administration of employee benefits programs. Oversee the payroll process and ensure accurate and timely payments. HR Policies and Procedures: updating self with HR policies and procedures in line with legislation. Communicate policies to managers and ensure compliance. Advise managers and employees on HR-related policies and procedures. Training and Development: Identify TNA, Coordinate and deliver training sessions for employees and managers. Monitor and evaluate the effectiveness of training initiatives. Change Management: Led change management initiatives across the area, including Budget controlling, restructurings, and process improvements. Ensured compliance with HR policies, procedures, and employment laws throughout change processes. Employee Engagement and Retention: Implement employee engagement initiatives. Conduct employee satisfaction surveys and analysis results. Identify and address factors affecting employee morale and retention. Compliance and Legal: Ensure compliance with employment laws, regulations, and company policies. Keep abreast of changes in employment legislation and update policies accordingly. Handle employee-related legal matters, such as disciplinary hearings or redundancies.

• Drive high performance and build capability by coaching your area team to reach their full potential, ensuring inspiring great performance everyday• Partnering the Convenience Area manager to deliver the Area shrinkage and security plans• Pro -actively reduce security risk and preventable incidents across area and be responsive with appropriate action following incidents• Use data to identify opportunities & trends, coaching your team to deliver improvements to shrinkage, security & food surplus• Review trends on guarding KPI's, ensuring standards reflect reality, leading through your team and working collaboratively with store managers.• Expert on all shrinkage & security processes and routines, coach and engage Area team to improve accrual and reduce loss to Tesco

• Recruiting, training, supervising and appraising staff• Managing budgets based on KPI.• Maintaining records related to compliance .• Dealing with customer queries and complaints• Overseeing pricing and stock control on day to day basis .• Maximising profitability and setting/meeting targets, including motivating staff to do so• Ensuring compliance with health and safety legislation• Preparing promotional materials and displays.

• Manage and maintain inventory audits on a regular basis• Forecast both supply and demand that helps prevent running OOS and overstocking.• Accurately record all deliveries and monitor stock levels.• Investigation of stock differences.• Monthly stock holding reports.• Stock counts reporting daily .• KPI analysis and making decisions .

• Filling stock on shelves with Retail excellence.• Always follow making moment matter while serving customer.• Vigilant on shop floor on and on tills to minimize the shrink issues.• Helping manager with Gap scan to avoid availability issues. • Checking labels and update labels to make sure that we trade under Trade Description Act• Handling cash and lottery.• Follow admin routine and audit next steps.