Valerie Atkinson Email & Phone Number

United Kingdom

Responsible for the portfolio management of all new revenue generating opportunities and projects into the IT division and commercial portfolio, working in partnership with the Product and Sales teams across multiple product lines and channels, to win new business and secure new revenues. Managing the overall pre-sales portfolio composition and timely delivery of appropriate customer solutions and proposals.

United Kingdom

Responsible for the project / programme management of high visibility and complex change initiatives in the payments industry across the UK and Internationally linked to the strategic growth of VocaLinks real-time payment products and services business - Example programmes – Access Services Gateway Products & Services deliveries into core scheme services such as Faster Payments, BACs, Link Mobile Platform - delivery of new a new Mobile Payments service underpinning the Payments Council Service (PayM) and on-boarding of the initial tranche of leading Financial Services organisations International Payment Systems (IPS) - delivery of a new real-time immediate payments system and service to 14 leading banks in Singapore ATM driving and card authorisation product lines and services

Yorkshire

Interim Project, Programme and Portfolio Management. Specialising in large scale and complex IT and business transformation projects and programmes

York, United Kingdom

Responsible for leading large scale strategic business and IT transformation change Programmes, providing products and services to customers across the Financial Services, Retail and Travel Industry sectors.Example programmes - • B2C and B2B new eCommerce online acquisition channel, new products and enabling IT Infrastructure • Security compliance programme in 15 countries across Europe, Asia Pacific, North and South America - Payment Card Industry Data Security (PCI DSS) and IS027001 Information Security certification • Delivery of new voice channel contact Centre Platform (1300+ seats) and associated operational efficiencies through the integration of a Genesys software solution, interactive voice applications, CTI capability and technical infrastructure • Business process re-engineering programme, exploiting core technology to improve customer services and cross-sell opportunities eg. data management - real time error handling and reconciliation • Contact Centre desktop application and infrastructure refresh programme (1300+ seats) resulting in Improved customer services and operational efficiencies• Technical infrastructure upgrade and refresh Programme across the core business platform (Weblogic to JBOSS migration across 900+ real-time, web service and batch applications)• Other - facilitation of IT and Data Security audits working alongside Business Partners, external consultancy firms, internal audit department. Co-ordination of IT and Information Security submissions for new business tenders, line and matrix management, coaching and mentoring, budgeting and business forecast reviews

Responsible for the IT Infrastructure, Business Systems Development, PMO, Supplier and Contract Management, Service Desk Support, IT budget, stakeholder management and Group Board Reporting for the Leeds based business units (Consumer Finance, Credit Management and Insurance Business Divisions), across Financial Services, Retail and Insurance Sectors - Example activities - • B2B new online credit authorisation channel delivery and rollout programme providing real time authorisation capability to the Retail Sector • Management and leadership of employees across multiple technical disiplines • Leadership of business transformation design and delivery Programme adopted across the Hitachi Capital Group optimising technical support and development processes achieving improved KPIs and customer satisfaction - - Managed the outsourcing of an in-house systems development operation to a 3rd party solution provider, achieving seamless transition, reduced headcount and improved customer services - Designed and delivered a new project management methodology across Hitachi Capital Group of companies achieving improved governance controls and delivery- Introduced a structured Portfolio Management Operation ensuring effective and appropriate management of transformation and business change projects/programmes remaining aligned to company strategic objectives- Designed, developed and implemented a IT Helpdesk Service, improving customer services and satisfaction

Responsible for the development and ongoing maintenance of the Group Systems (Finance, Personnel, Risk, Desktop and Ecommerce applications and infrastructure).Accountable directly to the Board for programme, project and service delivery portfolio and associated annual budget ranging between £20m-£50m. Accountable for the management and development of a multi-skilled workforce, 150+ employees directly and 2000+ indirectly across the group IT services divisionExample activities (Finance Sector) - • Led the HR, Finance and Risk systems integration programme during the Halifax Plc and Bank of Scotland Merger achieving financial synergy targets within agreed timelines • Formulated a Financial Systems Strategy with the business negotiating a £11m budget for the initial service deployment. Implemented the design and delivery of an Oracle Financials ERP system • Devised a HR Systems Strategy with the business negotiating a £2.5m budget for the initial service deployment. Working in partnership with key business stakeholders, designed and delivered a fully integrated shared service SAP HR/Payroll System migrating 42,000 employees from multiple legacy systems • Directed the design and delivery of a corporate Intranet providing information and services to 64,000 employees • Managed the Year 2000 programme for HR Systems achieving 100% compliance

Responsible for the Groups WAN, LAN and Voice Networks.Example (Finance Sector) - • Developed a voice and data network strategy resulting in an overall 5 year contract budget of approximately £273m. Working with the supplier and internal business stakeholders, designed and directed the delivery of the data and voice network major change programme to deploy a new BT Managed Network Service across the Group of companies (c1,726+ sites) and deliver the infrastructure for a new Data Centre • Headed the delivery of a voice network to support a 1000+ seat Call Centre• Technical design, capacity and performance management, general infrastructure growth and expansion, line management, performance management and coaching

Example activities (Finance Sector) - Managed multiple 3rd party network integrations and technology upgrades in relation to the payment card industry, examples include BACs, CHAPs, Link, Experian and EquifaxDesign, delivery and ongoing management of a private TDM network across the Data Centre, Corporate and Retail outlets