Head Of Customer Support - Latam
CurrentAs a leader in the support area, I focus on driving automation and process improvements while overseeing the Jira ticketing system. I collaborate closely with the development team to ensure the efficient resolution of issues and maintain clear communication regarding priorities. Additionally, I manage LATAM Builder projects and handle top-tier clients in Peru, ensuring that our platform meets their needs effectively. I also document and communicate software updates, enforce SLA compliance, and manage security questionnaires for our clients.