Valene Swanson Email & Phone Number

Charlottesville, Virginia, United States

Assess group details to create group combinations to maximize operation efficiencies and reduce cancellation ratesProvide feedback and recommendations with itinerary proofing to Account Managers to improve customer experience and limit on tour issuesManage data queues for itineraries and custom trip requestsBusiness liaison between Sales and Operations to address quality issues or supplier limitations

Charlottesville, Virginia, United States

Assist Sales Team in processing new sales by auditing pricing to ensure correct tour components are included and audit registration letters for accurate information. Assist Sales and Account Management Teams in creating custom pricing options. Assist Business Analysis Team with assistance in data research and data entry. Assist Pricing Manager with bi-annual pricing rollout, testing, and documentation.

Charlottesville, Virginia, United States

Charlottesville, Virginia Area

WorldStrides is a top educational travel company for elementary to graduate students. WorldStrides Discoveries division has a nearly 50 year history of providing students with educational yet fun trips to around the world.In the WorldStrides Discoveries division, I supported three Account Managers with a total of nearly 200 school accounts. I provided administrative assistance to the Account Managers by ways of running daily and weekly reports, tracking deadline dates, provided file maintenance, and editing promotional data. I was responsible for coordinating room lists with other Account Support Representatives (if necessary), ensuring Program Leaders have appropriate waivers, and providing a high level of customer service. In addition to my role as an Account Support Representative, I was an Account Manager for seven We the People National Finals accounts for the 2015 year. I was responsible for coordinating requests for hotels, meals, appointments, and compiling final documents for travel. I was also an Account Manager for our Chicago/Springfield products. For the 2015-2016 travel season, I was a mentor to new Account Support Representatives. I provided training and assistance in all facets of the duties of an Account Support Representative.I assisted our Science Operations team in streamlining and creating an online form hat was used for Program Leaders to communicate expectations of their trip with their Course Leader.

Charlottesville, Virginia Area

AAA Mid-Atlantic has provided decades of roadside assistance to its members. AAA now provides a plethora of services spanning from roadside service to insurance, banking, travel, and more. As a travel agent, I assisted members with planning, arranging, describing and selling promotional travel incentives. During my years at AAA, I developed an advance knowledge of computer reservation systems (Apollo, GDS). Customer service was the forefront of my day to day interactions with new members as well as repeat clients.

Began career as a barista, promoted to Shift Supervisor in October 2007, promoted to Assistant Store Manager in October 2008Oversaw and drove daily performance goalsEngaged in conversation with customers to understand customer needs and the needs of the communityCommunicated clearly, concisely and accurately in order to ensure effective store operations

Created and updated files for real estate closingsCompiled necessary documents pertinent for closingAssisted in recording legal documents and performing title searchesServed as liaison between all involved parties

Configured and deployed equipment to associates Assisted in compiling, organizing, and analyzing inventory Monitored internal support applications to ensure requests for support were filled in a timely manner

B.S., Multidisciplinary Studies: Business/Psychology

Multidisciplinary Studies - Business & Psychology

A.S, General Studies