Testing Services Manager
CurrentApplause | Testing Services Manager - Lead and manage testing projects across multiple accounts, ensuring operational excellence and client satisfaction. - Collaborate with cross-functional teams on customer end, including Test Engineers and Test Team Leads within Applause teams, to ensure successful delivery of testing services. - Oversee test projects for gambling clients, managing end-to-end flows such as registration, verification (KYC), deposits/withdrawals, and betting. - Define success criteria and provide actionable insights through real-time reports and detailed user experience assessments. - Specialize in various testing methodologies including functional, usability, and exploratory testing, with a focus on crowdsourcing, regression, and UAT. - Lead a team of 10+ engineers, manage budgets, and ensure accurate documentation and strategic planning for software testing.Key Achievements - Managed 15+ accounts simultaneously, delivering high-quality results within strict deadlines. - Improved test project efficiency by implementing optimized testing strategies.