Valentin Dumitru Email & Phone Number

Romania

Bucharest, Romania

•Manage the end to end design adaptation & delivery of services solutions to markets (VGE, Local Vodafone OpCos and Partner Markets)•Ensuring products and solutions are fit for purpose and ready for service (supportable)•Management of service/solution transition to in-life, multiple operation teams and market rollout, and ensuring in-life continuous service improvements activities can take place•Contribution to Global budgetary submissions for solution with service… Show more •Manage the end to end design adaptation & delivery of services solutions to markets (VGE, Local Vodafone OpCos and Partner Markets)•Ensuring products and solutions are fit for purpose and ready for service (supportable)•Management of service/solution transition to in-life, multiple operation teams and market rollout, and ensuring in-life continuous service improvements activities can take place•Contribution to Global budgetary submissions for solution with service inputs•Deliver quality solutions, to plan and within budget allocation. Consolidate and Manage cost-to-serve metrics and operational KPI’s on the markets (already operational or) being deployed•Manage of resourcing forecast and suppliers•Manage contracts performance & contract sign-off process for service suppliers Show less

Bucharest, Romania

 Detailed budget (DB)• compiles the list of products coming from Product Management team and assures that each line has a cost associated;• drives the analysis regarding capacity vs demand with all delivery resources;• overview the demand prioritization process own by the Product Management and Programme Management teams;• builds and publish the Financial Year Project Roadmap. Delivery Plan • having the roadmap approved, categorizes projects in Roadmap, backlog… Show more  Detailed budget (DB)• compiles the list of products coming from Product Management team and assures that each line has a cost associated;• drives the analysis regarding capacity vs demand with all delivery resources;• overview the demand prioritization process own by the Product Management and Programme Management teams;• builds and publish the Financial Year Project Roadmap. Delivery Plan • having the roadmap approved, categorizes projects in Roadmap, backlog and operational items;• monitors the Roadmap delivery checking if the forecasted milestones are actually achieved;• drives the quarterly review sessions and publish the new version of the Roadmap each three months;• each month, proactively inform and discuss with the Delivery resources regarding projects that will join their internal roadmap;• is the SPOC for all issues signaled out by the External resources towards the Programme /Project Management team;• assures that each new demand is fully assessed from resources and budget perspective before adding it to the Roadmap; New Demand• logs and validate each new demand received (additional to the Delivery Plan);• overview the Impact Assessment process own by the Programme and Architect teams;• engage with all delivery teams impacted by the new demand and assures that their assessment is received;• ensure that all new demands are correctly priorities and are send for approval/rejections to Portfolio Review Board meeting. Show less

MSTOP (Managed Service Total Operation Practice) framework implementation according to ITIL, eTOM and industry best practices:- define and monitor KPI's process efficiency;- continuously recommend improvements to Global Team for the set of operational processes supporting the activities carried in the organization;- increase awareness within the organization on MSTOP.IPCC (Incident, Problem, Change, Configuration) ITTE delivery on boarding for BUGS AO Romania:- identify… Show more MSTOP (Managed Service Total Operation Practice) framework implementation according to ITIL, eTOM and industry best practices:- define and monitor KPI's process efficiency;- continuously recommend improvements to Global Team for the set of operational processes supporting the activities carried in the organization;- increase awareness within the organization on MSTOP.IPCC (Incident, Problem, Change, Configuration) ITTE delivery on boarding for BUGS AO Romania:- identify and define training needs inside organization;- align teams for global delivery according to IPCC processes;- perform process and tool trainings for L2/ L3 support engineers;- fulfill IPCC processes champion role in organization - analyze, identify and rectify process violations inside AO Team activities;- monitor and report on the operational performance of the service delivery unit for ITTE customer, based on the WLA requirements- working pro-actively to continuously improve the operational performance of the delivery units as well as the processes used in the delivery, as part of Continual Service Improvement initiatives- act as SPOC and first line of escalation for BUGS RO delivery unit Implementation of Knowledge-Centered Support methodology (KCS) in BUGS Romania; KCS is a set of best practices aimed at creating and maintaining knowledge, and making this knowledge available to customers through the support portalTransfer projects activities: identify the baseline, coach the engineers in order to prepare the documentation, implement and align the processes, perform process trainings. Show less

Bucharest, Romania

Responsibilities:- Develops and maintains contractual relationships with interconnection operators (communicationinterface) and acts as first level of escalation for management on commercial, financial,legal ortechnical interconnection contracts and related services;- Participates in projects and studies related to capacity upgrades, quality of service,income,expenses, traffic;- Cooperates with internal departments to ensure the accuracy of billing data and… Show more Responsibilities:- Develops and maintains contractual relationships with interconnection operators (communicationinterface) and acts as first level of escalation for management on commercial, financial,legal ortechnical interconnection contracts and related services;- Participates in projects and studies related to capacity upgrades, quality of service,income,expenses, traffic;- Cooperates with internal departments to ensure the accuracy of billing data and interconnectioninvoices;- Cooperates with relevant departments for smooth functioning of the payment process and thecollection of amounts invoiced to ensure revenues and avoid penalties;- Acts as a liaison in the interconnect cross-departmental projects;- Ensures implementation and compliance with decisions of regulatory authorities in telecom;- Administers and solves the issues of number portability, thru a constant dialog withthe nationalInterconnect partners;- Send weekly reports about the status of incoming and outgoing telephony traffic splitted onnetworks and presented to the Top Management of the company;- Send monthly reports about the status of ported numbers for national telecommunication companiesand presents the evolution charts to the Top Management of the company;- Centralizes the telephony traffic reports received from the internal departments, calculates trafficcosts and provides the split cost to the Financial department; Show less

Bucharest, Romania

IT DEMAND:- Handle requests for modification of existing functionality and requests for new features for ITapplications;- Clarify and records the requests;- Coordinates and communicate the requests priority;- Obtain approvals and communicate changes to those involved;- Evaluates the initial impact of the requests implementation in IT systems;- Monitors the implementation process and reports the stages of the requests flow;- Verifies periodically the spend of… Show more IT DEMAND:- Handle requests for modification of existing functionality and requests for new features for ITapplications;- Clarify and records the requests;- Coordinates and communicate the requests priority;- Obtain approvals and communicate changes to those involved;- Evaluates the initial impact of the requests implementation in IT systems;- Monitors the implementation process and reports the stages of the requests flow;- Verifies periodically the spend of individual requests vs total budget.IT ACQUISITIONS:- Handle requests for IT equipment, products and services purchased;- Negotiates with the suppliers the best offer for the IT products;- Register requests (PRF) and follows the Oracle approval flow (including requests forstrategic acquisitions - SOR);- Follows and communicates the progress of the requests for acquisition;- Evaluates and estimates the cost for the pending requests and report to the Financial departmentaccording to the monthly closing schedule;- Identifies and report proactively the non complying trends with the accrual;- Performs exercises and simulations for adjusting the IT budget. Show less

Bucharest, Romania

Responsibilities:- Provide first-level contact and problem resolution for all users with hardware, software andapplications problems;- Resolve as many user-reported problems as expertise permits using available tools and followingprocedures and policies for the handling of support cases;- Use advanced troubleshooting skills;- Courteously obtain and convey concise problem information for external and internalservice personnel;- Provide accurate and timely logging… Show more Responsibilities:- Provide first-level contact and problem resolution for all users with hardware, software andapplications problems;- Resolve as many user-reported problems as expertise permits using available tools and followingprocedures and policies for the handling of support cases;- Use advanced troubleshooting skills;- Courteously obtain and convey concise problem information for external and internalservice personnel;- Provide accurate and timely logging of problems and resolution for problems in the applicationsdatabase;- Escalates the problems as appropriate, following the procedures;- Act as a liaison between customers and internal support staff to assure accurateprobleminterpretation. Maintain communications with customers during the problem resolutionprocess;- Solve problems on Windows platforms with equal proficiency. Show less