Valentin Mihov Email & Phone Number

Dimitrovgrad, Bg

Bulgaria

Bulgaria

LAYED OFF during probation due to financial cuts.• Providing medical personnel with access to needed studies.• Resetting user passwords / unlocking / disabling and removing studies and access.• Responding in a timely manner to customer Inbound Calls / Emails / Chats.• Following up tickets and resolving issues.• Processing WorkLists.• Working with Oracle Clinical, InForm, RDC• Assistance to medical personnel with subject enrollment.

Dimitrovgrad, Bulgaria

Picking up packages from the senderDelivering packages to the recipientTaking responsibility for high-value or confidential itemsAccepting payments for the itemsFilling out paperwork about completed deliveriesGetting signatures from recipients upon deliveryAnswering questions and providing customer service to people who use the courier service

Sofia, Bulgaria

LAYED OFF Due to office location closure.Communicating with customers using inbound and outbound chat and email.Settling customer disputes and complaints using internal processes and tools.Escalating issues for further review by relevant teams.Assisting customers in matters related to online gambling. Assisting and educating players how to place wagers, providing information of the outcomes of placed bets. Assisting with account issues, login issues, providing information on 2FA.Providing information for account verification process.

Bulgaria

Review content and conduct the content quality control, ensuring the content complies with local policies and regulations.Become and remain knowledgeable about online community standards'.Interpret and apply complex policies and guidelines to content.Escalate issues outside the company policy. Develop, improve and maintain standards for the security of the online communities, being able to achieve high monthly goals regarding quantity and quality.Coordinate with supervising departments for timely management of content that violates our regulations.Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality.Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures. Fulfill base productivity and quality requirements.Avoiding violations and being responsible for accurately checking in on time and following strictly working progress.

Bachelor'S Degree, English Language And Literature, General

High School Diploma, Hotel, Motel, And Restaurant Management

Education record