1. Primary contact for executives, staff, clients, and external partners. 2. Efficiently managed information flow with precision and timeliness. 3. Scheduled and organized meetings, overseeing executives' calendars. 4. Supervised and directed the performance of clerical staff.5. Formatted and presented information for internal and external communication, including memos, emails, presentations, and reports.

1. Represented the company as an ambassador, consistently addressing customer needs with professionalism, friendliness, and courtesy.2. Followed up on all customer inquiries, guiding them to the appropriate department for further information.3. Possessed comprehensive knowledge of all departments, products, and services to provide accurate information to customers.4. Reported, evaluated, and investigated operational issues raised by customers, directing information for necessary corrective actions.5. Ensured timely action on all tickets, adhering to Network Standards to meet customer service levels.

• Ensured customers satisfaction through excellent service and adherence to company standards.• Complied and put in place safety and security standards on board the aircraft.• Worked within a team to conduct duties in a smooth and professional manner, within time constraints.• Attended regular training to maintain skills and knowledge up to date.• Communicated with the flight deck team and ground staff in order to ensure safe running of the cabin.• Represented the company image in a professional and respectful manage.• Performed grooming checks and complied with company grooming standards.• Contributed to the company’s sales, by conducting on board products retail.• Ensured customers wellbeing by dealing with medical emergencies

• Advertised products and events and kept financial records up to date.• Organised events and exercised financial records accountancy.• Prepared documents using Word, Excel, and PowerPoint applications.• Processed incoming mail.• Assisted with employee training offering continuous guidance and mentorship on best practices and provided constructive feedback.Achievements• Confidence in public speaking • Multi-tasking ability • Strong time management skill• Innovative and pro-active mindset• Great computer skills

Part-time employment while studying at the University of Milan.• Greeted guests and made them feel welcome • Created menus and beverages lists• Assisted with events organization and promotion • Solved service-related issues and applied service recovery skillsAchievements• Event planning skill• Active listening and problem-solving skill• Excellent customer interaction • Stress management