Valentina Kössler Email & Phone Number

Vienna, Austria

Wien, Österreich

As Head of Customer Service and Solutions, I lead and manage a dynamic team, ensuring high motivation and efficiency levels.I delegate all customer projects across all stages, from pre-sales solutions to post-launch support and success management, catering to a diverse clientele from small to premium segments. Additionally, I manage platform solutions.

Wien, Österreich

As the Customer Success & Solutions Manager at Onlim GmbH, my primary responsibility is to ensure that our clients are achieving success with our platform. With the rapid growth of our platform and the increasing complexity of our clients' use cases, I am responsible for coordinating all client activities to help them improve their experience with our.

Wien

Automized customer communication via Chatbots and Voice AssistantsOnlim offers one platform to create, manage and distribute content for customer interactions via text and voice based conversational interfaces.Automatisierte Kundenkommunikation über Chatbots und Sprachassistenten.Onlim bietet eine zentrale Plattform zum Erstellen, Verwalten und Verteilen.

Vienna

Negotiated acquisition and headed direct communications for major national and international customers of over 250 employeesPlanned and implemented sales strategies to reach a yearly revenue up to 800.000 EUR in KPIConducted market research and applied results, overhauled employer branding campaignsAdministered budget planning for customers and improved.

Vienna

Generated major customer and digital distribution partner acquisitions, marketing and editorial conceptsConducted market research for customers & internal annual calendarsStrengthened pre-sales for overall B2B & B2C campaigns Developed and guided weekly employee trainings (sales, vocals, negotiation, motivation) and internal event planning and represented.

Vienna

Published 6 cross media & multi channel content marketing campaigns with Mediaplanet for national newspapers, with an overall revenue of approximately 1 million EUR and reached over 3 million national readers Generated new customers through telesales, mailings and networking Organized and supervised editorial content and interview meetings with journalists.

Vienna

Operated, organized and responsible for major business- and international events and clients, Responsible for up to 50 co-workers in service and kitchen at the venues, division of workstations and periods of serviceConducted employee trainings before and between events Direct contact person for guests and employees at the venuesEURO 2012 – Ukraine | Back.

Bachelor Of Business Administration (Bba), Tourism & Hospitality Management

Master Of Business Administration - Mba, Digital Business Management