Valentina Kössler Email & Phone Number

Vienna, Austria

Wien, Österreich

As Head of Customer Service and Solutions, I lead and manage a dynamic team, ensuring high motivation and efficiency levels.I delegate all customer projects across all stages, from pre-sales solutions to post-launch support and success management, catering to a diverse clientele from small to premium segments. Additionally, I manage platform solutions internally and externally, collaborating closely with the Chief Product Officer and Tech-Team. My role involves spearheading platform migration and change management initiatives, streamlining customer communication and internal processes. I drive the development of new customer support procedures and oversee the implementation of first-level support protocols. Furthermore, I am accountable for establishing and maintaining structured documentation, project management systems, and ticket handling procedures for both internal and external teams. Lastly, I take charge of project management, setup, and support for our premium clients, ensuring top-tier service delivery and satisfaction.

Wien, Österreich

As the Customer Success & Solutions Manager at Onlim GmbH, my primary responsibility is to ensure that our clients are achieving success with our platform. With the rapid growth of our platform and the increasing complexity of our clients' use cases, I am responsible for coordinating all client activities to help them improve their experience with our platform.My role involves being the primary point of contact for our clients and helping them identify new solutions to their business challenges. This includes working closely with our IT management team to ensure that our platform is meeting the needs and that our clients are getting the most value from it.I am also responsible for optimizing internal and external processes and ensuring that our clients are able to maximize their return on investment in our platform. This includes developing and implementing best practices and working closely with all clients to achieve their business objectives.Overall, my role is critical in helping our clients achieve success with our platform and ensuring that they are able to stay ahead of their competition in an increasingly complex digital environment.

Wien

Automized customer communication via Chatbots and Voice AssistantsOnlim offers one platform to create, manage and distribute content for customer interactions via text and voice based conversational interfaces.Automatisierte Kundenkommunikation über Chatbots und Sprachassistenten.Onlim bietet eine zentrale Plattform zum Erstellen, Verwalten und Verteilen von Inhalten zur automatisierten Kundenkommunikation über Chatbots und Sprachassistenten.

Vienna

Negotiated acquisition and headed direct communications for major national and international customers of over 250 employeesPlanned and implemented sales strategies to reach a yearly revenue up to 800.000 EUR in KPIConducted market research and applied results, overhauled employer branding campaignsAdministered budget planning for customers and improved customer careCreated SEO Google AdWords strategies and campaigns, and led Social Media campaigns for customersCreated product & marketing presentations, offer templates and sales aids (excel lists, OFT, etc) for sales team Austria

Vienna

Generated major customer and digital distribution partner acquisitions, marketing and editorial conceptsConducted market research for customers & internal annual calendarsStrengthened pre-sales for overall B2B & B2C campaigns Developed and guided weekly employee trainings (sales, vocals, negotiation, motivation) and internal event planning and represented Mediaplanet at public events

Vienna

Published 6 cross media & multi channel content marketing campaigns with Mediaplanet for national newspapers, with an overall revenue of approximately 1 million EUR and reached over 3 million national readers Generated new customers through telesales, mailings and networking Organized and supervised editorial content and interview meetings with journalists and experts Developed marketing strategies for clients and organized on top distribution channels for print & online Campaigns published :Events & Incentives, Breath & Healthy Sleep, Widespread Diseases, Happy Aging, Diabetes, Cancer, Heart & Blood

Vienna

Operated, organized and responsible for major business- and international events and clients, Responsible for up to 50 co-workers in service and kitchen at the venues, division of workstations and periods of serviceConducted employee trainings before and between events Direct contact person for guests and employees at the venuesEURO 2012 – Ukraine | Back office Manager for all stadiums in Ukraine (Kiev, Lviv, Kharkiv and Donetsk)Coordinated and managed purchase and logistics for over 800.000 meals, including the overall catering for staff members, VIP and playersResponsible for the timetable of the food production and logistics for all Ukraine gameProvided delivery notes for purchase and kitchen, with exact calculation of food amountsTeam leader of 20-50 co-workers during the events at the stadium in Kiev

Bachelor Of Business Administration (Bba), Tourism & Hospitality Management

Master Of Business Administration - Mba, Digital Business Management