Valentina Poli Email & Phone Number

Venice, It

Venice, Italy

Complete on‐site assistance for incoming international travel groups.‐ Attentive response to problems exposed by customers, management of travel documentation, ticketing,receipts, complain management, and post‐excursion reports.‐ Reception and airport assistance.‐ Clear communication of security protocols and information to travelers.

Venezia

-Progettazione dei laboratori e delle attività didattiche rivolte ai bambini (target età 4-12 anni) e alle esigenze delle loro famiglie durante il soggiorno all'Hotel Excelsior.-Gestione insieme al reparto principale dell'hotel per l'asset della routine della vacanza: pulizia, preparazione dei pasti, eventi esterni --Controllo materiali e fornitura ordini.-Coordinamento e formazione del team di educatori multilingue.

Italy

-On-site operational manager for the t.o. services on behalf of the tour operator. ‐Coordination within the assigned 5-star open-air structure of the ordinary and extraordinary maintenance of the camping.‐Reception tasks and on‐site customer assistance.-Communication with foreign and national tour operators on site.

Venice, Veneto, Italy

-On-site operational manager for the t.o. services on behalf of the tour operator. ‐Coordination within the assigned 5-star open-air structure of the ordinary and extraordinary maintenance of the camping.‐Reception tasks and on‐site customer assistance.-Communication with foreign and national tour operators on site.

Mbour, Thies, Senegal

‐Consultancy and development of a cultural promotion project with associative and educational purposes for adolescents and school‐age children in the outskirts of the city, through artistic and musical activities. Output: design and management of a cycle of 3 workshops for the elementary classes of the local school.

Venice, Italy

DESIGN: Analysis of the online Gondola Tour service and construction of its social profile with original planning of the editorial calendar and creation of copy and visual content for its promotion.ON‐SITE ASSISTANCE: Transfer from/to station, airport, and port with full responsibility for organizing the water‐to‐land logistics chain, including baggage transfer and airport assistance. Management of customer requests and complaints, post‐service report drafting.

Venice, Italy

‐Development of the corporate storytelling projectLa Grande Impresa designed to enhance and disseminate the history of the Ligabue brand. Research, analysis and selection of archive sources as photos, texts, images, and qualitative data.‐Ideation and discussion of the video subject.Reports and communication with the institutions involved in the project.OUTPUT: concept map, project proposal, complete script, and storyboard for the subsequent creation of the corporate narrative short film.

Venice, Italy

Co‐planning of the didactic‐educational paths of the 55th Venice International Art Exhibition Il Palazzo Encliclopedico curated by M.Gioni. Leading artistic and psychomotor workshops aimed at differentiatedage targets for elementary and middle schools. Creation of educational paths and management of multilingual tours for universities and private visitors.

Italy And Abroad

Operator of tourist entertainment at Easy People s.r.l./enjoy s.r.h /claps s.r.l - Italy, Egypt.Reception of visitors and cooperation with the management in the creation of the activity format to complete the general objectives of the entertainment project respecting the timeline, responsible for the daily fitness activities creative computers for children. Conducting a minimum of 4 daily activities based on the change of customers supervised by groups of up to 30 participants. Collaboration with the production as technical staff in the role of choreographer for the realization of the evening format of entertainment of minimum 6 weekly events. Coordination of tests and meetings for a staff of up to 18 people.Clear communication of updates and issues to the appropriate team members. Feedback solicitation through questionnaires to assess guest satisfaction levels. Achievement of objectives of loyalty in charge.Promotion of solid working relationships with all the departments of the international structures 4 /5 stars where operated on behalf of the agencies: Camping Marina di Venezia, Jolie Ville Golf and Casino, Red Sea Resorts, Reef Oasis Blue Bay Resort & Spa.

Higher Level Training Course, Ux Design

UX Design applied to app technologies. Topics covered in the immersive course: design thinking, performing competitive analysis, user.

Cultural Mediaton, Advanced Training Course 60 Cfu

Activities and Societies: INDIRE PON INCLUSIONE UNAR UEDevelopment of specific activities.

Certificate, Health Anthropology, Long Life Learning

Eduopen-Italy, On-line course: " Anthropology of health - Biosphere and Care Systems". Through an analysis of the different "health.

Sesef Società Europea Per I Servizi E La Formazione, Master In Web Marketing And Tourism Management, Diploma Master

Management and web marketing strategies . Professional command of the principals social media : facebook, twitter, youtube, pinterest.

Bachelor Degree, Cultural Anthropology, Bachelor In Conservation Of The Cultural Heritage

Course topics: ethnography, cultural and social anthropology, elements of psychology, comparative law, political geography, Italian.

Expert In Tourism, Turismo Gestione E Commercio, Expert In Tourism

Course topics: languages- English, French, German- public and private law, history of the economic thinking, history of art, physical.