Valentin F. Email & Phone Number

Boston, Ma, Us

With a strong background in project management, training, and change management, I'm passionate about driving impactful learning experiences and optimizing Epic system adoption. In this new position, I'll be focusing on:- Developing comprehensive training programs tailored to end-user needs - Leading cross-functional teams to ensure smooth implementation and system adoption- Mentoring trainers and fostering a culture of continuous learning and improvement- Innovating training methodologies to drive efficiency and user engagementMy role encompassed various applications, including ClinDoc, Orders, Beacon, Willow, Ambulatory, Ambulatory Specialties, Healthy Planet, Compass Rose, Beaker, Phoenix, Wisdom, Optime, Anesthesia, Radiant, ASAP, Hospital Billing, Professional Billing, Cheers, Cadence/Prelude.

Naperville, Illinois, Us

As a dedicated Training Manager Consultant, I joined the team two months before go-live, bringing expertise and strategic direction to the training team. I successfully managed 17 clinical principal trainers and credentialed trainers, ensuring a cohesive and efficient training process.My role encompassed various applications, including Clindoc, Orders, Beacon, Willow, Ambulatory, Ambulatory Specialties, Healthy Planet, Compass Rose, Beaker, Phoenix, Wisdom, Optime, Anesthesia, Radiant, and ASAP. I developed comprehensive new hire training schedules and meticulously planned the implementation training schedule, ensuring all staff were well-prepared for the system launch.Additionally, I served as the Cornerstone Learning Management System Administrator, overseeing the training delivery and ensuring compliance with all educational requirements.

Torrance, Ca, Us

Irving, Tx, Us

Collaborated with leadership to develop the project plan and milestones for the Epic implementation across a five-hospital network. Provided detailed technical and operational guidance on project challenges, consistently achieving deliverables by the set deadlines. Ensured clear communication of all project details to relevant personnel, assigning accountability to appropriate units.Coordinated with eight cross-functional teams to address project issues and mitigate risks through creative, realistic, and sustainable changes. Oversaw the strategy and development of the CHRISTUS computer-based training transition, successfully shifting 50% of instructor-led classes to self-paced computer training.Worked closely with Learning and Development and BI Analytics to roll out a new reporting process, expanding the datasets available in Docebo and significantly increasing data refresh rates—cutting down the refresh interval by 95% from 48 hours to 2 hours.

Irving, Tx, Us

As the primary liaison for the CONVERGE Project Team at St. Vincent Hospital in Santa Fe, NM, I cultivate and sustain high-value partnerships with the Chief Information Officer (CIO), IT Service Line, and Clinical Informatics teams. My role is pivotal in forging trusted relationships with local leadership, ensuring operational excellence and strategic alignment in change management processes. I specialize in auditing, evaluating, and enhancing change management procedures, serving as the go-to expert for all related working groups. My responsibilities include orchestrating the submission of change requests, tracking and resolving system issues, and spearheading solutions.I also design and support training initiatives, contributing to our team's readiness and proficiency. As the Command Center Lead during go-live phases, I manage ticket escalation and resolution through Service Now, provide leadership updates, and collaborate closely with support resources to ensure seamless operation and user support.

Downers Grove, Us

Served as the Training Lead for Duly's South Bend Clinic implementation, building and maintaining strong relationships with clients, focusing on training readiness and coordination. Defined and executed training strategies in collaboration with Duly, South Bend leadership, and cross-functional business leaders.Provided training initiative design and support, encompassing:- Training project management, including people management and mentorship.- Design and management of the Credentialed Trainer program.- Development and oversight of the Super User program.- Optimization and conversion of curriculum.

Oakland, California, Us

Managed the Brown & Toland Epic end-user training program, focusing on future visioning, implementation, and post-live activities. Identified and monitored training needs within the organization and designed, planned, and implemented training programs, policies, and procedures to meet those needs. Reviewed existing training programs, suggesting enhancements and modifications to boost engagement, learning, and retention, and to address the evolving requirements of clients, the organization, or the industry.

Palo Alto, California, Us

Direct and manage day-to-day operations of the Revenue Cycle education team responsible for training and go-live support for clinic implementations of the Epic software system launching 2 hospitals, 30 clinics, and 6 department moves. Developed and implemented an enterprise training optimization workgroup to standardization initiatives across Stanford Health Care, United Healthcare Alliance, and Valley Care Revenue Cycle training, meeting with operational partners and leadership to discuss processes and align training to improve user readiness. Optimized onboarding from 5 ½ weeks to 2 weeks by leading the workgroup in developing a new onboarding mentorship program and restructuring training topic ownership between trainers and department management. Championed the development of a training environments team, pulling resources from each department (Ambulatory, Inpatient, Revenue Cycle) responsible for maintaining, optimizing, and enhancing the training environment and user experience. Mentored workgroup on developing quality assurance processes for Informatics Education to track and capture necessary changes to training curriculum ensuring a higher standard of work and providing transparency to our operational partners.Designed professional development workshops for new employees and ongoing projects to improve effective Root Cause Analysis, Decision Making, Meeting Facilitation, and Project Management.

Palo Alto, California, Us

Successfully led training for Valley Care Hospital and Clinics implementation, which included 150 non-clinical staff from a combination of 14 clinics and specialties. Lead Cadence and Ambulatory educator managing resources, training, and go-live support for clinic implementations; achieved ten successful implementations of the Epic software systems at newly acquired ambulatory clinics. Responsible for the development and facilitation of instructor-led technical training in classroom settings and custom-tailored on-site training for multiple Epic system modules technical workflows. Delivering employee training three times a week with an average of 500 students a month. Develop multiple eLearning curriculum, storyboards, video, and audio recordings for presentations using Adobe Captivate, SnagIt, Camtasia, Audacity, and Articulate 360

Palo Alto, California, Us

Responsible for conducting needs assessments, introducing standards, and through my communication skills, gathered detailed reporting requirements from employees to develop specifications documents for reporting staff. Spearheaded the development of standard processes and introduced the evaluation of products to our reporting development lifecycle, improving the quality of reports and employee satisfaction. Through presentation and job shadowing, I mentored all-new reporting staff on conducting business requirement intakes to improve analytical and documentation skills. Managed Kanban, resources, intake, report requirements specifications, quality assurance testing, and training for the Inpatient Reporting Team. Produced weekly department productivity reports for upper-level management and stakeholders. Efficiently managed relationships with business partners by promptly responding to field inquiries and identifying system corrections. Developed impactful Crystal, Business Objects, and SQL reports for multiple areas within Stanford Hospital.

Torrance, California, Us

Responsible for identifying internal and external training programs to address competency gaps. Supported the Training and Development department with the monitoring of utilization of resources and budgets.Assisted and developed storyboards for new dealer training and marketing campaigns.

Torrance, California, Us

During an audit, I identified a discrepancy in the pricing of files, storage, and delivery in a contract with our file vendor and led a campaign to standardize the ordering process, storage location and negotiate a new contract resulting in a $200,000 annual cost savings. Developed and enforced precise criteria, specifications, and rules to capture, create, and use analytic call center data to help increase auto dialer rules' effectiveness, reinforcing the logic on whom we call and when. Built trust and created working relationships within the organization, administering and maintaining all employee access. Conduct semi-annual system audit to comply with Regulatory SOX regulations and met with auditors to brainstorm and create remediation training efforts.

Torrance, California, Us

Managed the performance of customer service representatives and devised business plans, including coaching and training programs to increase employee competence. - Resolved complaints and answered customer inquiries regarding services and procedures. - Prepared and maintained budgets, operational documents, and personnel reports.

Bachelor Of Science - Bs, Bs Business Administration W/Conc In Project Management

High School Diploma

Master Of Business Administration - Mba