Valeria Lützow Email & Phone Number

• In a multifaceted role encompassing Sales Representative, Account Manager, and Customer Success Specialist
• Specialize in onboarding new solar partners and ensuring the ongoing satisfaction of existing ones, contributing to increased customer engagement.
• Conduct industry research to optimize the development of the software in the assigned target regions (France, Germany).
• Leverage close relationships with accounts to gather essential market-fit information.
• Directly… Show more
• Directly communicate with customer support, development, and product teams to ensure seamless coordination and continuous improvement of software features.

Remote

- Provided translation services for government documents from German to French, or English, ensuring accuracy and cultural appropriateness.- Supported customers in obtaining nationality documents, offering expert guidance for successful applications. - Maintained strict confidentiality and followed legal and ethical guidelines for handling sensitive.

Berlin, Germany

- Developed and curated digital educational materials, including videos and manuals, to enhance product knowledge and support techniques. - Organized and conducted classroom- style seminars focused on product features and advanced support methodologies.- Facilitated role-playing activities to strengthen interpersonal skills, including negotiation.

Berlin, Germany

- Demonstrated exceptional time management and productivity, achieving a KPI of 15 chats per hour while maintaining a median response time below 60 seconds.- Delivered prompt and efficient customer service by completing chats in under 3 minutes, ensuring customers received timely resolutions.- Established and organized study hours for newly joined.

Berlin, Deutschland

- Collaborated on renowned art pieces, including "Daphne," "Danae," and "Simourgh," contributing expertise in aquarelle, acrylic, and pointillism. Managed artistic supplies, ensuring the artist's continuous workflow efficiency and timely project completion.- Drafted and corrected contracts with precision, maintaining legal and artistic integrity..

Berlin, Deutschland

- Deliver top-tier customer support, addressing inquiries, completing contracts, and facilitating sales initiatives Act as a liaison between customers and IT support.- Provide expert consultation on orders, contracts, and cancellations.- Achieved a 10-second response time for incoming calls and maintained conversations below 8 minutes, ensuring efficient.

Quito, Ecuador

- Spearheaded efficient staff management, handling payroll intricacies, recruitment endeavors, and day-to-day operational responsibilities with precision.- Pioneered and executed curated event nights, elevating the establishment's profile by showcasing emerging local artists.- Exemplified adaptability and leadership by seamlessly stepping into operational.

Berlin, Deutschland

- Conducted research on various policy issues and prepared briefing materials for government officials.- Assisted with scheduling, and managing correspondence, and performed other administrative tasks as needed. - Helped with the planning and execution of meetings. This included taking notes and preparing agendas.

Abitur

Msa, Geschichte, Französisch, 1,3