Valeria Lützow Email & Phone Number

• In a multifaceted role encompassing Sales Representative, Account Manager, and Customer Success Specialist• Specialize in onboarding new solar partners and ensuring the ongoing satisfaction of existing ones, contributing to increased customer engagement. • Conduct industry research to optimize the development of the software in the assigned target regions (France, Germany).• Leverage close relationships with accounts to gather essential market-fit information.• Directly… Show more • In a multifaceted role encompassing Sales Representative, Account Manager, and Customer Success Specialist• Specialize in onboarding new solar partners and ensuring the ongoing satisfaction of existing ones, contributing to increased customer engagement. • Conduct industry research to optimize the development of the software in the assigned target regions (France, Germany).• Leverage close relationships with accounts to gather essential market-fit information.• Directly communicate with customer support, development, and product teams to ensure seamless coordination and continuous improvement of software features.• Develop and curate informational content in English, with subsequent translation into French, German, and Spanish to effectively reach diverse markets.• Implement comprehensive metric tracking systems, ensuring efficient monitoring of team performance in key regions and accounts.• Pioneered monetization in a target region, achieving sales exceeding 15K€ despite the freeware nature of our software. Show less

Remote

- Provided translation services for government documents from German to French, or English, ensuring accuracy and cultural appropriateness.- Supported customers in obtaining nationality documents, offering expert guidance for successful applications. - Maintained strict confidentiality and followed legal and ethical guidelines for handling sensitive government documents, prioritizing data privacy and security.

Berlin, Germany

- Developed and curated digital educational materials, including videos and manuals, to enhance product knowledge and support techniques. - Organized and conducted classroom- style seminars focused on product features and advanced support methodologies.- Facilitated role-playing activities to strengthen interpersonal skills, including negotiation, teamwork, and conflict management.- Played a pivotal role in training, and on-the-job coaching for new employees, ensuring a smooth… Show more - Developed and curated digital educational materials, including videos and manuals, to enhance product knowledge and support techniques. - Organized and conducted classroom- style seminars focused on product features and advanced support methodologies.- Facilitated role-playing activities to strengthen interpersonal skills, including negotiation, teamwork, and conflict management.- Played a pivotal role in training, and on-the-job coaching for new employees, ensuring a smooth integration into the team and alignment with organizational goals.- Trained and successfully onboarded 45 new hires to optimal KPI goals within 4 months, showcasing effective training methodologies and dedication to team development. Show less

Berlin, Germany

- Demonstrated exceptional time management and productivity, achieving a KPI of 15 chats per hour while maintaining a median response time below 60 seconds.- Delivered prompt and efficient customer service by completing chats in under 3 minutes, ensuring customers received timely resolutions.- Established and organized study hours for newly joined employees during their initial month, emphasizing a commitment to employee development and training.

Berlin, Deutschland

- Collaborated on renowned art pieces, including "Daphne," "Danae," and "Simourgh," contributing expertise in aquarelle, acrylic, and pointillism. Managed artistic supplies, ensuring the artist's continuous workflow efficiency and timely project completion.- Drafted and corrected contracts with precision, maintaining legal and artistic integrity.- Orchestrated meticulous schedules, appointments, and travel arrangements, optimizing the artist's focus on creative endeavors.-… Show more - Collaborated on renowned art pieces, including "Daphne," "Danae," and "Simourgh," contributing expertise in aquarelle, acrylic, and pointillism. Managed artistic supplies, ensuring the artist's continuous workflow efficiency and timely project completion.- Drafted and corrected contracts with precision, maintaining legal and artistic integrity.- Orchestrated meticulous schedules, appointments, and travel arrangements, optimizing the artist's focus on creative endeavors.- Maintained an organized workspace and managed administrative tasks for seamless project coordination.- Fostered positive external relations, representing the artist professionally and ensuring a streamlined workflow. Show less

Berlin, Deutschland

- Deliver top-tier customer support, addressing inquiries, completing contracts, and facilitating sales initiatives Act as a liaison between customers and IT support.- Provide expert consultation on orders, contracts, and cancellations.- Achieved a 10-second response time for incoming calls and maintained conversations below 8 minutes, ensuring efficient and prompt assistance. - Developed expertise with intricacies of contracts/plans (electricity, phone, internet, insurance, gas… Show more - Deliver top-tier customer support, addressing inquiries, completing contracts, and facilitating sales initiatives Act as a liaison between customers and IT support.- Provide expert consultation on orders, contracts, and cancellations.- Achieved a 10-second response time for incoming calls and maintained conversations below 8 minutes, ensuring efficient and prompt assistance. - Developed expertise with intricacies of contracts/plans (electricity, phone, internet, insurance, gas, and more) Show less

Quito, Ecuador

- Spearheaded efficient staff management, handling payroll intricacies, recruitment endeavors, and day-to-day operational responsibilities with precision.- Pioneered and executed curated event nights, elevating the establishment's profile by showcasing emerging local artists.- Exemplified adaptability and leadership by seamlessly stepping into operational roles, including both culinary and service capacities, during staff shortages.- Directed comprehensive procurement operations for… Show more - Spearheaded efficient staff management, handling payroll intricacies, recruitment endeavors, and day-to-day operational responsibilities with precision.- Pioneered and executed curated event nights, elevating the establishment's profile by showcasing emerging local artists.- Exemplified adaptability and leadership by seamlessly stepping into operational roles, including both culinary and service capacities, during staff shortages.- Directed comprehensive procurement operations for the establishment, meticulously overseeing the acquisition of essential supplies Show less

Berlin, Deutschland

- Conducted research on various policy issues and prepared briefing materials for government officials.- Assisted with scheduling, and managing correspondence, and performed other administrative tasks as needed. - Helped with the planning and execution of meetings. This included taking notes and preparing agendas.

Abitur

Msa, Geschichte, Französisch, 1,3