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Valerie Thomas is a QA Analyst at Atria Management Company. She possess expertise in performance management, software documentation, talent acquisition, employee relations, process improvement and 16 more skills. Colleagues describe her as "Valerie was a great manager that focused on motivating and leading her team. She was detail oreiented when working on projects. She was a strong leader that kept her team focused on goals and business objectives. She was also always looking for ways to help her team grow professionally. She was a complete joy to work with." and "Valerie managed an extremely proficient, energetic, and excellent customer support team at Kronos. She fostered an attitude of teamwork, responsiveness, and accountability in an extremely challenging support environment. Valerie, herself, took care of innumerable high profile issues, providing the right message to customers, peers, and her team. She worked to find a balance of getting the work done, as well as carving out development team for her team as well. I very much enjoyed working with her."
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Qa AnalystAtria Management Company Feb 2022 - Present -
Business Application AdministratorHoliday Retirement May 2013 - Jan 2022Florida, United StatesCollaborate with business, IT, and vendor teams to analyze requirements, propose, execute, prioritize and support new solutions. Maintain strong relationships with business users by communicating effectively, understanding and documenting their needs, and delivering value. Design and configure user interface, including forms, views, dashboards, model-driven apps and workflows, to strategically leverage CRM to support business initiatives. Maintain and improve the application by analyzing functionality, troubleshooting issues, and implementing system upgrades. Analyze data and facilitate/maintain integrations with SharePoint, JDE Enterprise One, DocuSign, and others. Test applications and integrations using well defined processes to ensure business requirements are met. Independently manage tasks to help drive projects to completion. Collaborate with outside vendors on project design, scheduling and implementation of new solutions, as well as support of existing functionality. Submit and track modifications and enhancements to CRM, adhering to prescribed change control procedures. Troubleshoot C# code and API endpoints that connect to CRM. -
Client Services ManagerKronos Jan 2012 - Nov 2012Kronos, Inc.Manage changing service model for Client Services Technicians. Coordinate opportunities for training and shadowing with other departments to expand team skill sets. Work closely with team members on career development, resulting in 4 promotions in the past year. Collaborate with internal and external customers and advocate for effective and timely resolution of issues. Escalate issues when needed and work closely with all internal teams to prioritize and allocate resources appropriately. Foster spirit of internal and external customer service in the department, developing the team to be a project resource for departments throughout the organization. Utilize call coaching, team and individual development planning, customer surveys and client risk reports to improve customer satisfaction. -
Client Services SupervisorKronos Mar 2006 - Dec 2011Supervised department of 25-30 Client Service Technicians. Utilized call coaching, team and individual development planning, customer surveys and client risk reports to improve customer satisfaction. Increased percentage of calls answered in service level by 20%. Led weekly team meetings to review processes and improve efficiencies. Coordinated necessary training to successfully meet goals. Reviewed software upgrades and new systems to confirm effective implementation, including a queue monitoring system and email software to track response time and increase efficiency and productivity.
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Employment Verification SpecialistToday’S Staffing / Cdi Oct 2005 - Jan 2006Contracted with Intel Corporation to assist with seasonal marketing program. Responded to email inquiries from customers and called program participants to verify eligibility. Prepared project overview reports for Intel management, as well as detailed reports on marketing strategies for project manager.
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Customer Service Trainer / AuditorAssociated Administrators, Inc. Jan 2001 - Oct 2005Developed new position to provide ongoing training and service improvement in the Customer Service unit. Created on-line training and procedure manuals to ensure accuracy and consistency across client base of 75+ clients. Developed and implemented an audit program, leading to a 2% to 5% increase in accuracy (based on line of business). Acted as back-up supervisor on escalated calls and in the development of staffing plans. Selected to lead company-wide training sessions designed to shift corporate culture to a more service-oriented approach.
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Customer Service SupervisorAssociated Administrators, Inc Jan 1997 - Jan 2001Ensured the team had the necessary resources to answer calls in a timely and accurate manner. Reviewed and advised on development of online benefit guides when office moved away from CRT’s, and introduced and trained on CRM system. Managed staff schedules to meet team goals and prepared reports on performance results and trends. Audited time cards to ensure compliance with Union contracts and submitted payroll reports to accounting. Trained all new employees until the creation of a training role.
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Customer Service RepresentativeAssociated Administrators, Inc. Apr 1995 - Jan 1997Provided members, providers, and brokers with accurate medical, dental, vision and FSA benefit information on over 50 group plans. Explained payments, write-offs, and amounts due to providers and members. Updated provider records and member eligibility, credited requested over-payments, and performed other data entry functions.
Valerie Thomas Skills
Valerie Thomas Education Details
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Teaching Language Arts -
Teaching Esl -
Curriculum And Instruction
Frequently Asked Questions about Valerie Thomas
What company does Valerie Thomas work for?
Valerie Thomas works for Atria Management Company
What is Valerie Thomas's role at the current company?
Valerie Thomas's current role is QA Analyst.
What is Valerie Thomas's email address?
Valerie Thomas's email address is va****@****nos.com
What is Valerie Thomas's direct phone number?
Valerie Thomas's direct phone number is +150351*****
What schools did Valerie Thomas attend?
Valerie Thomas attended George Fox University, Portland State University, George Fox University.
What skills is Valerie Thomas known for?
Valerie Thomas has skills like Performance Management, Software Documentation, Talent Acquisition, Employee Relations, Process Improvement, Microsoft Excel, Change Management, Team Building, Strategic Planning, Human Resources, Applicant Tracking Systems, Customer Service.
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Valerie Thomas
New York, Ny7stackexchange.com, gmail.com, hotmail.com, yahoo.com, yahoo.com, stackoverflow.com, stackoverflow.com8 +120234XXXXX
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Valerie Thomas
Lexington, Va1infogroup.com3 +120297XXXXX
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Valerie Thomas
Brunswick, Ga1gmail.com -
1gatech.edu
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