Valerie Bucayan Email & Phone Number

• Offer Management• Onboarding• Audit Management• Requisition Postings• Invoicing

Manila, National Capital Region, Philippines

• Handled Email, Chat, and Voice for Retail Operations• Cross-trained and provided backup support for organizationalleadership.• Provided primary customer support to internal and externalcustomers.• Responded to customer requests for products, services, andcompany information.• Demonstrated computer skills for data entry and answered abroad variety of inquiries.

Manila, National Capital Region, Philippines

• Handled Voice and Chat.• Addressed customer account discrepancies and concerns.• Responded to customer calls and emails to answer questionsabout products and services.• Answers inquiries; Order Status and Order Tracking.

Ncr - National Capital Region, Philippines

• Maintained customer satisfaction with forward-thinkingstrategies focused on addressing customer needs and resolvingconcerns.• Updated account information to maintain customer records. •Investigated and resolved customer inquiries and complaintsquickly.• Clarified customer issues and determine the root cause ofproblems to resolve product or service complaints.

Manila, National Capital Region, Philippines

• Answered customer telephone calls promptly to avoid on-holdwait times.• Recorded account information to open new customeraccounts.• Effectively communicate with customers about accountchanges, new telecommunication products or services, andpotential Plan upgrades.