Cruise And Travel Director
CurrentIn this new role from Holland America Line, I am the brand’s ambassador to 2,000+ guests per sailing. One of my main areas of focus is on masterful delivery of informative and entertaining EXC (Explorations Central) Talks and Port Talks to educate guests on what to see, do, and experience in destinations. I also host signature events such as "Ask the Captain" and "New to Holland America Line?" along with other key guest functions. I shape the cruise experience arc by providing useful information on stage prior to performances and making concise and informative announcements via the public address system throughout the day. I collaborate with crew members from around the world as co-head of the Entertainment Department to produce excellent and memorable guest experiences all while providing exceptional and engaging one-on-one customer service to guests.Speaking of guests, here's what they are saying about me in this role:"Valerie was great...friendly...present...approachable. She is an outstanding presenter and speaker. TED Talk quality. If you have a training program to learn these skills...simply WOW and well done to your organization."“Valerie did a fantastic job as narrator. She is amazing. She really puts her heart and soul into her presentations. I have been on 7 cruises and no one has done as fine of job as Cruise Director as she has.”"Valerie is great, witty and informative.""Valerie did a wonderful job with presenting. She is a natural. It was a first class presentation."