Valerie Dulin Email & Phone Number

United States

Training / Presenting Representative: New Brunswick Tourism*Promoting, through presentation, the New Brunswick Province to their New England partner agencies.*Liaison between New Brunswick Tourism and partners on strategic marketing approaches to improving awareness within the New England market.*Execute promotional plans as requested. Product Development: Tauck World Discovery*Research, design, and negotiate selected programs as requested.Product Development: Blount Small Ship Adventures*Research, design, and negotiate all shore excursions and educational lectures for selected cruises.Product and Operational Development: The Wall Street Journal Travel *Prior to product launch acted as quality control on the tour itineraries, website, and brochure. *Operated quality control systems on included product content.*Create collateral client documentation as required.*Consulted on operational documentations.*Research, design, and negotiate tour itinerary as needed.

Senior Product Manager:France, Spain, Iceland and Portugal•Managed a 12MM revenue product line.•Responsible for growing revenue through sales and training initiatives.•Negotiated optimum pricing for all components of program (e.g., hotels, restaurants, guide companies, bus companies, etc.).•Created highly successful programs for VIP clients.•Managed international partnerships with all vendors for ongoing tours. •Directed the facilitation of systems for each departure of each program with my staff.•Worked directly with clients to assist sales in closing a destination.•Trained 70 sales representatives on product line using multi-media presentations.Quality Control Manager:•Ensured the product quality of approximately 170 travel programs.•Created programs to rate pace of each product and disseminate findings to the company and client.•Set standards for product inclusions and conduct comprehensive development training for the product team.•Managed improvements on tour inclusions based on ratings from client feedback.

Product Manager:Iceland, Scandinavia, Russia, France, Spain, Egypt and Portugal•Responsible for growing revenue through sales and training initiatives.•Negotiated optimum pricing for all components of program (e.g., hotels, restaurants, guide companies, bus companies, etc.).•Created highly successful programs for VIP clients.•Managed international partnerships with all vendors for ongoing tours. •Directed the facilitation of systems for each departure of each program with my staff.•Worked directly with clients to assist sales in closing a destination.•Trained sales representatives on product line using multi-media presentations.

•Served as the liaison between Collette Vacations and its partners (e.g., The Smithsonian Institute, Arts & Entertainment, etc.). •Managed co-branded Collette/Smithsonian and Collette/A & E partnerships. •Created and executed brand integration plan.•Ensured private label contract compliance. •Developed itineraries and partnership collateral material.•Researched and contracted the educational elements for the learning vacations product line (20 programs).•Created, negotiated and managed tour programs for Iceland and New England. •Developed competitive analysis for new product line.

•Guided tours on seven continents in twenty-four countries.•Researched and developed educational presentations within the destinations.•Articulated all relevant information from sales opportunities to all cultural commentary.•Selected from over 100 guides to train newly hired guides. •Ensured customer satisfaction for client retention.

•Managed team of 40 tour managers.•Recruited, interviewed, hired and trained staff - 100 employees.•Conducted performance evaluations.•Managed field emergencies for more than 140 field representatives. •Launched and presented new training initiatives to team of over 150 guides•Acted as a liaison between national and international field representatives and product development and sales teams.•Oversaw annual training and information meeting.

•Guided tours on seven continents in twenty-four countries.•Researched and developed educational presentations within the destinations.•Articulated all relevant information from sales opportunities to all cultural commentary.•Selected from over 100 guides to train newly hired guides. •Ensured customer satisfaction for client retention.

Bachelors Of Science

Activities and Societies: Nominated as a member in the National Society of Collegiate Scholars (NSCS).

Business