Valeria (Paz) Torres Email & Phone Number

Florida, United States

Rebranded from JVX LLC. We Help Scale Your Operations & People Functions.

San Francisco Bay Area

I am a proud Advisory Network member at ChangeEngine. As a pioneer in remote work hiring I found the way companies communicate with employees has changed thanks to remote work. ChangeEngine is a cutting-edge, results-driven platform that uses real marketing tactics to boost employee engagement. As an advisor, I offer my expertise in people operations, communications, DEIB, strategy, and culture to help them make that possible.

JVX LLC, now Valgorithm, initially partnered with a PLLC to create JVX.tech. Valgorithm, as the managing service organization, put all the systems in place, developed the logo and brand, handled all marketing designs, optimized tools, hired the right people, and implemented the software—transforming the firm to reach more clients, move faster, and achieve tenfold success. Valgorithm also led the hiring, onboarding, and developed a blueprint for hiring lawyers effectively, while automating administrative tasks, and onboarding and training a virtual assistant to reduce 50% of repetitive tasks—allowing the managing partner to focus more on their core work and bringing in clients. As a result, the company experienced a 200% increase in clients, and has now been rebranded as JVX Legal, as a dedicated legal service provider.

San Diego, California, United States

Palo Alto, California, United States

First Head of People Executive at Alpha. Built out Talent, Employee Experience, and HR functions from the ground up.Successfully served as both the Director of Patient Operations and Head of People concurrently, providing leadership and guidance for all facets of company operations and HR for 1 year.Developed and implemented a comprehensive talent acquisition strategy & SOP, resulting in the recruitment of 120 new hires and accelerating company growth from 60 to 180 employees within just 18 months.Established best practices for remote recruitment, onboarding, and training, ensuring seamless integration and smooth transitions for new employees.Spearheaded the development of a compensation philosophy and a compensation committee across all departments, implementing performance reviews, raises, and a promotion structure.Collaborated with legal on rewriting the company handbook and code of conduct, then rolled out the updated documents company-wide to promote ethical responsibility and accountability.Led the effort to bring in a benefits broker and improve benefits within the first 6 months, enhancing the company's ability to attract and retain top talent.Established culture and wellness committees and planned and executed multiple departmental off-sites to foster team collaboration and dynamics.

Palo Alto, California

As the sixth employee at Alpha, I wore many hats, including product, design, and marketing. Spearheading growth and development, I expanded Alpha's patient operations to treat 80+ conditions across 40 states and serve 34,000+ patients.In the area of talent acquisition, I successfully built out best practices for remote hiring prior to the pandemic, scaling and overseeing the patient support team (RNs, MAs, and Support) from 2 to 30 people, as well as scaling the provider team from 2 to 35.Developed Standard Operating Procedures for the patient support team and drove innovation in process development, playing a key role in product, design, and marketing aspects. The result was a 31% reduction in churn to 3% and high patient satisfaction (NPS 78%, Trustpilot 4.7/5).Maintained engagement scores of 84% within the Alpha Care Team (RNs, MAs, Pharmacy Techs, and Support Teams) while enhancing operational efficiency with protocols and collaborating on successful market launches and Alpha's homegrown EHR system development.As a manager and leader, I created and hired a remote Alpha Care Team, implemented an onboarding system, and created an intranet for resource access. My adept transition to remote work in March 2020 showcases my adaptability, and my work directly impacted revenue generation and patient retention.

Royal Palm Beach

Engineered and executed novel protocols and procedures for staff, resulting in a remarkable 40% surge in clinic sales within the inaugural month.Spearheaded the implementation of groundbreaking ideas, strategies, and protocols to drive innovation and excellence across all service lines.Pioneered the incorporation of Adipose Derived Stem Cell Therapies, establishing myself as the go-to expert for health promotion in this transformative field.Collaborated closely in the creation and development of the HyperStem program, making substantial contributions that led to its successful establishment.Revolutionized administrative workflows by introducing cutting-edge tracking systems, improving patient forms, and facilitating website updates to optimize communication with patients.Fostered a collaborative partnership with esteemed professionals Dr. Al Sears and Dr. Alison Levitt, working in tandem to devise advanced treatment protocols and elevate service quality, ultimately enhancing patient satisfaction levels.

Sunrise, Fl

Exceeded performance expectations while staying under budget, resulting in remarkable cost savings of over $100,000 per clinic site.Successfully spearheaded the opening of multiple clinics by identifying and engaging highly qualified doctors, showcasing exceptional skills in talent acquisition. This involved extensive travel, dedicating 50-60% of my time to ensure the right candidates were onboarded.Accelerated career growth, achieving the fastest promotion in company history. Transformed from a Patient Coordinator to the esteemed role of Manager of Clinical Development within a remarkable three-month timeframe.Developed and implemented comprehensive protocols and systems that served as the foundation for all future clinics. These innovative and visionary frameworks laid the groundwork for operational excellence and sustainable growth.Authored and created indispensable resources such as a procedure and protocol manual, a training website, an employee handbook, a step-by-step guide for EHR (AdvancedMD) training, and a HIPAA manual for all clinics. These resources empowered the team, enabling them to provide outstanding patient care while ensuring legal compliance and privacy protection.Optimized efficiency by revamping and streamlining spreadsheet systems used for tracking patient leads, new established patients, and existing patients. These enhancements led to increased productivity and streamlined workflow management.Reconnected with 700+ lost patients, ensuring continuity of care and demonstrating unwavering dedication.Streamlined staff integration and improved operational effectiveness through streamlined processes.Created a user-friendly manual to reduce patient calls and enhance the patient portal experience.Represented Chief Scientific Officer, Kristin Comella, at the Advanced Regenerative World Conference in London, delivering a captivating speech and serving as a representative for other locations.

Boca Raton, Fl

Boca Raton, Fl

Miami/Fort Lauderdale Area

Managed Social Media MarketingScheduled, Programed, and Managed EventsExecutive Model Recruiter

Boca Raton

Certificate, Diversity And Inclusion In Hr

Certificate, Human Resources Management And Services

Master’S Degree, Health/Health Care Administration/Management

Activities and Societies: Graduate Assistant for the FAU Health Administration Department Member, American College of Healthcare.

Bachelor’S Degree, Exercise Science And Health Promotion

High School