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Renata Valle is listed as Manager, Customer Experience at SSENSE at SSENSE, a company with 876 employees, based in Montreal, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Renata Valle.
Renata Valle previously worked as Manager of Customer Experience at Ssense and Associate Manager, Customer Experience at Ssense. Renata Valle holds Master Of Business Administration (Mba) from Fundação Getulio Vargas.
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MBA graduated and Green Belt certificated. Customer-centric professional with over 10+ years of experience in Customer Service, Process & Project Management. Extensive background in fashion, travel, finance, and insurance with in depth experience managing many aspects of the business. An empathetic leader with strong interpersonal skills, a keen sense of innovation, and efficient, decision-making and problem solving skills. Languages: Portuguese, English, French and Spanish.
Listed skills include Project Management, Banking, Marketing De Produtos, Project Engineering, and 42 others.
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A career timeline built from the work history available for this profile.
- Responsible for managing the Customer Experience Operations, Quality & Performance and Reporting & Insights Team.- Lead projects aimed at reducing interaction rates and improving first contact resolution, engaging all pertinent stakeholders- Create and implement customer experience strategies to meet and exceed customer expectations.- Analyze the entire.
Montreal, Quebec, Canada
- Manage and lead a team of up to 50 direct and indirect Customer Experience agents and Team leaders through day-to-day adjustments and weekly 1-1s to ensure team effectiveness, happiness and individual growth;- Coach Customer Care agents and Team leaders, motivate the team to meet productivity and quality targets and complete tasks on time, manage.
Montreal, Quebec, Canada
- Led and coached a team of 4 members, setting service level goals and directions, providing regular feedback on performance through one-on-one meetings being accountable for KPIs and CSAT scores;- Helped build Busbud's Customer Experience process, contributing to recruitment, training and growth of the team;- Defined team processes, shared product.
Sao Paulo, Brazil
- Analyzed and structured technology interfaces, risk points and implemented controls for company's new business, process pertaining to dental, mortgage and loan insurances;- Worked with the technology team to improve and build new product features;- Applied the Green Belt methodology to define customer experience strategy, optimizing.
São Paulo E Região, Brasil
- Executed the strategic management of high-complexity projects using the PMI methodology;- Contributed to the bank's process analysis, identifying critical performance improvement opportunities;- Designed and developed a change management plan to optimize the process of identification / mitigation of impacts both with internal and external clients.
Sao Paulo, Brazil
- Analyzed and organized the structure of areas such as Operations, Global Business (Global Banking Marketing, Cards, Insurance, Private Banking and Asset Management) and retail, seeking process improvement and teams redesign;- Suggested an implementation plan covering new organizational structures, job descriptions and performance improvement activities.
São Paulo E Região, Brasil
- Supervised and trained a 40+ team, mapping and defining processes at the bank's digital channel;- Acted as the bank's spokesperson at the Bank's internal events on fraud;- Analyzed statistical data for the development of new rules aimed at the reduction of loss and better customerservice provision.
Other employees you can reach at ssense.com. View company contacts for 876 employees →
Deborah B.
Colleague at SsenseToronto, Ontario, Canada, Canada
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CD
Christina Dupuis-Ouellet
Colleague at SsenseLévis, Quebec, Canada, Canada
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AR
Anna Raponi
Colleague at SsenseMontreal, Quebec, Canada, Canada
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MA
Mohammad Abdul Bhaki (Mo)
Colleague at SsenseMontreal, Quebec, Canada, Canada
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XS
Xi Shi, Cfa
Colleague at SsenseToronto, Ontario, Canada, Canada
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HR
Hailin Ruiz Hernandez
Colleague at SsensePierrefonds, Quebec, Canada, Canada
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AP
Ashlee P.
Colleague at SsenseMontreal, Quebec, Canada, Canada
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AC
Alex Christian
Colleague at SsenseGreater Montreal Metropolitan Area, Canada
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EK
Elie Kouyoumdjian
Colleague at SsenseGreater Montreal Metropolitan Area, Canada
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SD
Stephane Derive, Cfa
Colleague at SsenseLaval, Quebec, Canada, Canada
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Quick answers generated from the profile data available on this page.
Renata Valle works for SSENSE.
Renata Valle is listed as Manager, Customer Experience at SSENSE at SSENSE.
Renata Valle is based in Montreal, Quebec, Canada while working with SSENSE.
Renata Valle has worked for Ssense, Busbud, Zurich Santander Insurance America, Banco Santander, and Abn Amro Bank N.V..
Renata Valle's colleagues at SSENSE include Deborah B., Christina Dupuis-Ouellet, Anna Raponi, Mohammad Abdul Bhaki (Mo), and Xi Shi, Cfa.
You can use AeroLeads to view verified contact signals for Renata Valle at SSENSE, including work email, phone, and LinkedIn data when available.
Renata Valle holds Master Of Business Administration (Mba) from Fundação Getulio Vargas.
Renata Valle is listed with skills including Project Management, Banking, Marketing De Produtos, Project Engineering, Financial Risk, Strategy, Microsoft Excel, and Banca Seguros.
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