Valmir Palacio Email & Phone Number

São Leopoldo, Rs, Br

Responsible for issue managements, integrations, root cause analysis and infrastructure related to the Cloud Solution Provided by Ariba. When necessary, qualified to report errors to Development team. Create documentation proactively to map standards, focusing on optimizing and improving the process.Activities Performed:- Provide technical support to customers in english and portuguese.- Understand the integrations flows to report issues internally and to help customers with configurations.- Perform Troubleshooting on Cloud Platform Integration (CPI) and Cloud Integraiton Gateway (CIG).- Help with Cloud Connector configuration and setup.- Perform server log analysis.- Perform troubleshooting in SAP ERP for the Ariba AddOn and report issues for corrections.- Manage escalated issues while handling backlog.- Maintain a satisfaction score based on the company KPI's.Additional information:- KCS Coach: Teach the KCS methodology by mentoring other colleagues on how to create and manage Knowledge Base Articles (KBA).- Reduce the income by proactively creating effective documentation.- Implement solution on the internal systems.- Collaborate to create the technical onboarding.

São Leopoldo, Rio Grande Do Sul

Work in the integrations team providing support to SuccessFactors customers related to the SuccessFactors platform and supported API's for integration.Activities performed:- Work with SuccessFactors supportes API's with ODATA and SFAPI (SOAP), using postmal and SOAP UI tool.- Understand the standard integrations flows and participate in Schedule an Expert Sessions.- Handle of critical and escalated incident while managing backlog.- Provide support for Cloud Platform Integration iflows (CPI) and work with Sap Cloud Platform (SCP) for permission and certificate setup.- Provide support and perform troubleshooting on Dell Boomi iflows.- Check SAP ERP for monitoring transactions and HCM related transactions.- Provide support for SAP Cloud Connector configurations.

Work in the company IT department helping with helpdesk related issues and with the company ERP. Responsible for helping colleagues from different branches remotely and also in person. I was hired at the same position where I was Intern.Activities performed:- Help Manage Servers (windows Server 2012 R2) for internal e-mail, chat and the company's ERP.- Identify issues in the ERP system (Avacorp) and create request for corrections.- Work with the ERP company to solve system issues.- Provide support for the HR system (Senior) and create requestes for corrections.- Fix and build computers for servers and for employees.Additional Information:- Responsible for a customized implementation to integrate 2 internal systems.- Created internal system to monitor internal daily transactions (VBA).

Bachelor'S Degree, Computer Science

Activities and Societies:

High School Integrated To The Computer Technical Course