Van Phan Email & Phone Number

Vietnam

#operations #pmo #ops excellent #fraud #merchant ops #ex-order processing#shopeefood• Designed and implemented operational systems for real-time tracking of goals, progress, and obstacles.• Analyze key metrics to optimize task completion and maintain operational excellence.• Developed strategies to enhance merchant performance, reduce costs, and improve efficiency.• Lead large-scale cross-functional projects, ensuring clear objectives and measurable milestones.

Ho Chi Minh City, Vietnam

#contactcenter #driverops #qa• Set up call center facilities and form a team of 15 individuals for the initial state (including recruitment, training, building up workprocedures, etc.).• Standardize operating procedures and policies to support solving and preventing possible issues.• Involve and develop product features related to customer experiences, like apps and the web.

Federal Territory Of Kuala Lumpur, Malaysia

#customerservice• Oversee and resolve all customer issues and complaints, ensuring timely and effective solutions while strictly adhering to company policies and procedures to maintain high customer satisfaction.• Set and manage customer expectations, escalating issues as needed to higher levels for swift resolution, ensuring complete customer satisfaction at every touchpoint.• Champion and foster a positive team and company culture, actively supporting team dynamics and… Show more #customerservice• Oversee and resolve all customer issues and complaints, ensuring timely and effective solutions while strictly adhering to company policies and procedures to maintain high customer satisfaction.• Set and manage customer expectations, escalating issues as needed to higher levels for swift resolution, ensuring complete customer satisfaction at every touchpoint.• Champion and foster a positive team and company culture, actively supporting team dynamics and contributing to a collaborative and solutions-driven work environment. Show less

Ho Chi Minh City, Vietnam

#operations• Launched new online stores by connecting VinMart products to the Adayroi.com platform, building and leading cross-functional teams toestablish workflows and operational procedures.• Managed daily operations, tracking performance metrics, and driving continuous process improvements to enhance both merchant andcustomer service activities.• Resolved post-sale issues, acting as a key point of contact to address delivery failures, customer complaints, and inventory… Show more #operations• Launched new online stores by connecting VinMart products to the Adayroi.com platform, building and leading cross-functional teams toestablish workflows and operational procedures.• Managed daily operations, tracking performance metrics, and driving continuous process improvements to enhance both merchant andcustomer service activities.• Resolved post-sale issues, acting as a key point of contact to address delivery failures, customer complaints, and inventory challenges.• Focused on optimizing the end-to-end process to improve user experience and operational efficiency. Show less

Master'S Degree, International And European Business

Bachelor Of Arts - Ba, International Relations

International Law