• Responsible for all IT infrastructure including the procurement, monitoring, and integration of all systems to achieve operation and stability.• Planning and building Network infrastructure for Head office, Branches, and Restaurants.• Planning and implementing Multisite Domain, Active Directory, Group Policy.• Installing and managing Domain Controller, Additional Domain Controller, Multi-Domain, File Server, Microsoft Exchange Server, Antivirus Server, Virtual Machine Server, and Radius Server.• Configuring site-to-site VPN tunnel over the Internet (Over 100 sites).• Working with ERP team to setup SAP server and go live SAP system.• Establishing scheduled tasks to backup data and system for emergency disaster recovery.• Coordinating with the vendor to install and improve the POS system and Web ordering system.• Installing and controlling the ticket system.• Providing end-users with assistance solving computer-related problems such as business software, hardware, system, network, and security. • Installing network tools to monitor multisite networks and running regular checks on network and data security.• Implementing centralization fingerprint access control and fingerprint time attendance system.• Building up the capability of the IT Department and other related departments by keeping them to stay up-to-date with digital technology developments and technology standards.• Training and coaching team members on a new IT system.• Developing IT security policies, procedures, and documents.

• Setting up and maintaining IT security policies.• Planning and building Network infrastructure for Head office and Branch offices.• Planning and implementing Active Directory.• Installing and managing File Server, Mail Exchange Server, Web Server, etc.• Implementing Firewall, Proxy, and VPN connection.• Enhancing system security by installing Antivirus, WSUS.• Managing and troubleshooting VoIP Contact Center for support Customer Service Center.• Enforcing and controlling IT standards, policies, and procedures for security.

• Setting up, maintaining, and improving network infrastructure.• Configuring and managing Cisco routers, switches, and firewalls.• Configuring secure wireless devices such as Linksys, and Cisco Access point.• Enhancing system security by installing Antivirus, WSUS.• Installing, managing, troubleshooting, and monitoring Windows 2003 Domain Controller, DNS, DHCP, FTP, File Server, Mail Lotus Notes, Printer Server, Remote Desktop, NAT, Radius Server.• Collaborating with global to install and go live Microsoft Dynamics Axapta system.• Maintaining and repairing computers and the PABX system.