ROBIN is a Dutch tech & consultancy firm that specializes in eCommerce customer service. Wehelp our customers efficiently manage a high volume of online service & sales conversations,build performance, stay on top of the rising shopper expectations and improve the customerexperience (CX).ROBIN took 7th place in the Deloitte Technology Fast 50 - the list of the 50 fastest growing technology companies in the Netherlands in 2018. ROBIN was awarded this spot by reporting 1186%… Show more ROBIN is a Dutch tech & consultancy firm that specializes in eCommerce customer service. Wehelp our customers efficiently manage a high volume of online service & sales conversations,build performance, stay on top of the rising shopper expectations and improve the customerexperience (CX).ROBIN took 7th place in the Deloitte Technology Fast 50 - the list of the 50 fastest growing technology companies in the Netherlands in 2018. ROBIN was awarded this spot by reporting 1186% growth over the past four years. Show less

KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. KANA delivers multi-channel customer interaction software, including all-in solution Trinicom. By unifying and maintaining context for customer journeys across agent, web, social and mobile… Show more KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. KANA delivers multi-channel customer interaction software, including all-in solution Trinicom. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises. Show less

TRINICOM is the largest provider of multi-channel customer interaction software of the European mainland. It has been positioned by Gartner Inc., in the Niche Quadrant of the Magic Quadrant for CRM Web Customer Service 2011. Our vision is that valuable interactions result in satisfied customers and long term win-win relationships. Therefore we provide a software solution which allows companies to align their customer contact with their brand promises as well as with the customer… Show more TRINICOM is the largest provider of multi-channel customer interaction software of the European mainland. It has been positioned by Gartner Inc., in the Niche Quadrant of the Magic Quadrant for CRM Web Customer Service 2011. Our vision is that valuable interactions result in satisfied customers and long term win-win relationships. Therefore we provide a software solution which allows companies to align their customer contact with their brand promises as well as with the customer expectations that arise from these promises. We focus primarily on the development, implementation and support of our core solution: TRINICOM 5 (T5). This web-based default application is entirely focused on the customer interaction process of an organization and ensures that all customer contacts can be handled quickly and uniformly from a central knowledge base. Trinicom also offers customers a multi-channel approach to optimize their contact centre, focusing on improving the service delivery provision through web self-service, e-mail management, live chat, chatbots, call management and webcare, as well as reducing the service costs. TRINICOM's clients include leading national and international organizations such as, Agis Health Insurance, Albelli, Cendris, Canal Digitaal, Carglass, Conrad Electronic, De Kindertelefoon, De Telefoongids/Gouden Gids, IKEA, Rabobank, Rijksuniversiteit Groningen, Telfort, Thomas Cook, TUI and Univé. Show less

TRINICOM is the largest provider of multi-channel customer interaction software of the European mainland. It has been positioned by Gartner Inc., in the Niche Quadrant of the Magic Quadrant for CRM Web Customer Service 2011.