-Accountable for managing day-to-day operations, setting strategic goals, supervising and motivating staff, andimplementing organization policies.-Ensure maximum efficiency and reduce costs by leading, directing, and optimizing our distribution network throughoutNorth America.-Optimize delivery processes by analyzing operations and proposing innovative solutions.-Improve customer service, reduce costs, & increase productivity by developing and implementing strategies whilemanaging and developing productive relationships with logistics vendors.-Significantly increase customer satisfaction by implementing lean operations techniques in all areas of the operation,reducing waste, and increasing yield.

-Met and exceeded organizational goals by providing reporting and feedback to management on market trends, challenges, programs, and product access.-Provided product information, educated, & sold products to patients and providers by establishing and maintainingeffective professional relationships, credibility, and rapport within the community.-Actively pursued continuous learning and professional development on product knowledge.-Achieved company goal of 100% customer satisfaction through courteous attention to detail and problem solving on a one-to-one basis.

-Maximized client satisfaction and account retention by resolving complex issues and escalations.-Evaluated overall business operations and provided support in business development and implementation of the business operating system.-Drove revenue, growth, and business development while ensuring quality operations and system standards are maintained.-Built brand, created online presence, and gained revenue by partnering with over a dozen small businesses.

-Expanded clientele and increased revenue, gaining recognition as a top sales earner nationwide by assisting in branch sales and marketing efforts.-Developed new customer relations through telephone contact and sales activity.-Increased customer loyalty through consistent and prompt service.-Achieved all set sales goals while providing outstanding customer service.