Training and oversight of customer care and support for international cruise line. Team member mentor. Consistently exceeding management requirements with a proven track record of taking ownership and driving results.Valedictorian of training class. Promoted within first quarter. Significantly improving company processes, customer satisfaction and retention through developing team members.Spearheading the virtual training program corporate wide.

B2B sales and marketing of sports advertising Researching prospects and originating new sales leadsCreation of engaging media presentationsPartnering with media team to implement successful advertising campaignsManagement of key accounts

Marketing of mortgage products to real estate professionals and consumers.Building relationships with potential clients and researching the best products to fit their situation.Ensuring all details, paperwork and requirements are met to close in a timely manner.

Delivered a robust business model including an attractive pricing and discount structure, and a complete support framework for B2B products and services. Assisted in long-term strategic planning, business development, customer tiering and budgeting. Created software assisted design, layout and logo creation of hospital guest service guide. Interactive design leadership using analysis to prevent and predict customer problems.

Inside and outside sales, marketing and promotions for nationally recognized NFL and MLS teams Drove branding guidelines across both organizations with external partners and community organizations. Executed engaging campaigns and programs that attracted and retained customers. Company liaison for high value clients and partners. Creation and design of “Kicks for Kids” promotional materials. Project tracking report oversight. Uncovered trends and developed insights to improve marketing decisions.

Retail account marketing, promotion and management for consumer end music products, videos, software, apparel and books. Oversight of marketing management and event promotions for (150) key retail and national chain accounts Exceeded monthly goals averaging ($350,000 to $400,000) in company revenue Highly successful event and artist management promotions at area events with attendance of (10,000 to 75,000) Organized integrated national marketing campaigns and consumer media relations to strategically brand company and products. Successfully extracting insights from statistics. Chosen to train over 400 management and front line team members, increasing product knowledge, sales and efficiency at the retail level. Contributed to over 25 gold and platinum selling albums and videos Managed and increased accounts across seven states. Customized and implemented account management software for over 500 company associates.

Direct strategic marketing and promotion of consumer end media for (150) key retail and national chain accounts. Exceeded monthly goals averaging ($250,000 to $350,000) in company revenue. Retail and concert event and artist management at area events with attendance of (10,000 to 75,000). Created, tracked and evaluated internal metrics to identify promotion effectiveness and measure success. Managed and increased accounts across nine states. Creation, implementation and management of client purchasing plans. Responsible for highly successful B2B and business to consumer promotions.