With over 10 years of experience in the field, including the last 8 as a support engineer at GitHub, I am passionate about delivering high-quality customer service and solving complex technical issues. As a certified Scrum Master, I also leverage my Agile methodologies and leadership skills to facilitate the development process and collaboration within the Security & Revenue Support team.My core competencies include identity & access management, billing, compliance audits, spam and abuse prevention, fraud detection, and web application troubleshooting. I also have experience in hiring, training, and coaching support staff, as well as conducting training and troubleshooting for new and existing customers. My mission is to help GitHub users protect their accounts and data, and enjoy the full potential of GitHub's platform.