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Vanda Shvedova Email & Phone Number

Head of Customer Care | MarTech | Building multi-lingual teams at RedTrack.io

Location: Greater Milan Metropolitan Area, Italy 2 work roles 1 school

LinkedIn matched

✓ Verified August 2026 3 data sources Profile completeness 100%

Current company

RedTrack.io

Role

Head of Customer Care | MarTech | Building multi-lingual teams

Location

Greater Milan Metropolitan Area, Italy

Company size

22 employees

Who is Vanda Shvedova? Overview

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Quick answer

Vanda Shvedova is listed as Head of Customer Care | MarTech | Building multi-lingual teams at RedTrack.io, a with 22 employees, based in Greater Milan Metropolitan Area, Italy. AeroLeads shows a matched LinkedIn profile for Vanda Shvedova.

Vanda Shvedova previously worked as Head Of Customer Care at Redtrack.Io and Service Desk Specialist at Epam Systems. Vanda Shvedova holds Bachelor'S Degree, Translation And Interpreting (English, Dutch) from Minsk State Linguistic University.

Company email context

Email format at RedTrack.io

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RedTrack.io

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Profile bio

About Vanda Shvedova

I enjoy discussing the products I work with as well as creating, scaling, and optimising processes, deriving satisfaction from making something meaningful: saving a client from losing money by using automation or reducing a churn risk by implementing a new feedback form. One more enjoyable thing in the professional field is meeting new people, participating in professional events as a speaker and sharing insights: it helps to develop and keep me thinking outside of the box.What inspires me is building fantastic teams and adapting quickly to changes in the environment. I love interacting with clients and helping them in any way possible.In terms of professional experience, I have over nine years of experience in IT: b2b and b2c client support, onboarding and demo sessions, account management, and being part of a customer success team. With time I managed to evolve excellent organisation, data analysis, prioritisation, problem-solving, communication, and time management skills.I know how to hire, train and manage all types of customer care teams, build, identify and fill the gaps in processes.I possess good knowledge of customer support models and best practices, a service and results-oriented mentality, and strong customer empathy because this is what I love to do.During my free time, I am a mentor for young and ambitious women in IT and do scuba diving.

Listed skills include Technical Support, Technical Documentation, Customer Service, Troubleshooting, and 17 others.

Current workplace

Vanda Shvedova's current company

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Redtrack.Io

Head of Customer Care | MarTech | Building multi-lingual teams

Website

redtrack.io

Employees

22

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Company profile

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2 roles

Vanda Shvedova work experience

A career timeline built from the work history available for this profile.

Head Of Customer Care

Current

Redtrack.Io

Vilniaus, Lithuania

- Hiring, managing, training, and developing the support team;- Accountable for key team success metrics;- Improving the customer experience;- Acting as an escalation point for clients;- Budget planning;- Conducting educational webinars (live) and creating video learning materials for clients;- Close cooperation and collaboration with other teams (sales, marketing, product management, and engineering);- Delivering customized implementation plans for clients;- Participation in Product Management;- Managing the system for tracking client activities;- Developing, maintaining, and improving processes;- Identifying churn risks and reducing them;- Creating playbooks for Customer Support, Customer Success, Knowledge Management, and Onboarding teams;- Participating in external events (conferences, meetups, webinars) as a speaker

Aug 2018 - Present

Service Desk Specialist

Epam Systems

Minsk, Belarus

- Standard and non-standard IT service request processing;- Acting as an escalation point for customers who required additional support;- Being responsible for troubleshooting issues remotely;- Mentoring junior team members and assisting them with processing and assigning service requests;- Being responsible for reviewing and updating service desk instructions and knowledge base materials;- Setting up new support activities in line with ITIL best practices and improving existing workflows- Writing technical documentation and communicating with other support teams to build and reorganize existing processes.

May 2015 - Aug 2018

Team & coworkers

Colleagues at RedTrack.io

Other employees you can reach at redtrack.io. View company contacts for 22 employees →

MS

Maria Sheregova Colleague at Redtrack.IoBelarus View → IB

Ilona Bagritsevich Colleague at Redtrack.IoCracow, Małopolskie, Poland View → KM

Karina Marchenko Colleague at Redtrack.IoWarsaw, Mazowieckie, Poland View → ÉC

Érika Carbonaro Colleague at Redtrack.IoBarbacena, Minas Gerais, Brazil View → DD

Dmitry Dulebenets Colleague at Redtrack.IoGdańsk, Pomorskie, Poland View → AN

Ariane Nascimento Colleague at Redtrack.IoBelo Horizonte, Minas Gerais, Brazil View → DN

Dina N. Colleague at Redtrack.IoPoland View → SS

Svyatoslav Svyatsky, Fcca Colleague at Redtrack.IoBelarus View → DD

Daniil Dubitski Colleague at Redtrack.IoTallinn, Harjumaa, Estonia View → SA

Sylvana Amin Colleague at Redtrack.IoSharm El Sheikh, South Sinai, Egypt View →

1 education record

Vanda Shvedova education

Minsk State Linguistic University

Translation And Interpreting (English, Dutch)

FAQ

Frequently asked questions about Vanda Shvedova

Quick answers generated from the profile data available on this page.

What company does Vanda Shvedova work for?

Vanda Shvedova works for RedTrack.io.

What is Vanda Shvedova's role at RedTrack.io?

Vanda Shvedova is listed as Head of Customer Care | MarTech | Building multi-lingual teams at RedTrack.io.

Where is Vanda Shvedova based?

Vanda Shvedova is based in Greater Milan Metropolitan Area, Italy while working with RedTrack.io.

What companies has Vanda Shvedova worked for?

Vanda Shvedova has worked for Redtrack.Io and Epam Systems.

Who are Vanda Shvedova's colleagues at RedTrack.io?

Vanda Shvedova's colleagues at RedTrack.io include Maria Sheregova, Ilona Bagritsevich, Karina Marchenko, Érika Carbonaro, and Dmitry Dulebenets.

How can I contact Vanda Shvedova?

You can use AeroLeads to view verified contact signals for Vanda Shvedova at RedTrack.io, including work email, phone, and LinkedIn data when available.

What schools did Vanda Shvedova attend?

Vanda Shvedova holds Bachelor'S Degree, Translation And Interpreting (English, Dutch) from Minsk State Linguistic University.

What skills is Vanda Shvedova known for?

Vanda Shvedova is listed with skills including Technical Support, Technical Documentation, Customer Service, Troubleshooting, Microsoft Office, Windows, Active Directory, and Conflict Resolution.

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