Yves Vanderhaeghen Email & Phone Number

Mechelen, Belgium

The management asked me to take charge and set up a new framework “Business Consultancy” and create BC services with the main goals to increase customer satisfaction and create extra revenue.My responsibilities are to• create, maintain and extend a new framework called Business Consultancy • generate more revenue for Business Consultancy services• improve profitability, create extra value and customer success, and strive to customer recommendation • take charge of the… Show more The management asked me to take charge and set up a new framework “Business Consultancy” and create BC services with the main goals to increase customer satisfaction and create extra revenue.My responsibilities are to• create, maintain and extend a new framework called Business Consultancy • generate more revenue for Business Consultancy services• improve profitability, create extra value and customer success, and strive to customer recommendation • take charge of the role of business partner towards our customers (client management and partnership) deliver the best solution for our clients and act as a trusted advisor • guide organizations in tackling business challenges in the domains of Real Estate, Space & Workplace, Asset & Maintenance, Facility, Services, Sustainability, Fleet and Project Management • initiate (internal and external) process optimization on all areas above mentioned• help important Belgian customers both on strategic and operational level, within my field of expertise, for instance by writing and creating business cases, helping out with management and policy plans, give workshops & inspiration sessions, …• support and lead the analysis, planning, implementation and evaluation of major Planon projects • work with clients to meet project performance expectations by creating roadmaps and initiating quick wins• handle customer and project escalations and tackle project and implementation troubleshooting• help and support Change ManagementMajor accomplishments• 12 business cases • 7 business cases led directly to big implementation projects for more than 2,5 million euro • Turned over 8 dissatisfied customers to recommendators • high-performance follow-up reflected to an additional and direct order intake of more than 1,4 million euro and by joint effort with sales, Planon received more than 5,5 million euro earnings• In 2020 I was able to get an extra business consultant on board, plans are there to expand the team by 2 BC's Show less

Mechelen, Belgium

As a Senior Lead Consultant, I managed a set of clients, and kept a keen eye on the relevant developments at the customer and act as a lead consultant in projects. Doing so I was responsible for• client workshops, GAP and business analysis• delivering system implementation services, covering the clients process needs and requirements • process consulting by composing business cases and roadmaps and explore solution scenarios • analysis of existing information systems, datasets… Show more As a Senior Lead Consultant, I managed a set of clients, and kept a keen eye on the relevant developments at the customer and act as a lead consultant in projects. Doing so I was responsible for• client workshops, GAP and business analysis• delivering system implementation services, covering the clients process needs and requirements • process consulting by composing business cases and roadmaps and explore solution scenarios • analysis of existing information systems, datasets and customer workforce to determine steps for integration and adoption of the solutions into the client’s operations• guiding the Planon PM in setting-up project plans, and manage projects in the project domains• guarding the deliveries and timelines• translating ideas to solutions through expertise in Planon software suite possibilities • building strong and long-term relationships with customers and become a business partner• coaching consultants and PM's throughout the yearsI have set a proven record of accomplishments, as I was able to deliver successfully project implementations for more than 20 customers. Show less

Mechelen

As an implementation consultant, my main focus was guiding our clients in optimizing their processes through our best practices, by delivering system configuration services. I handled everything from system configurations and data migrations to training services and client workshops.In this role it was my job to:• play a key role in the design, development and implementation, and integration of solutions in operations of our customer’s corporate real estate portfolios and… Show more As an implementation consultant, my main focus was guiding our clients in optimizing their processes through our best practices, by delivering system configuration services. I handled everything from system configurations and data migrations to training services and client workshops.In this role it was my job to:• play a key role in the design, development and implementation, and integration of solutions in operations of our customer’s corporate real estate portfolios and workplaces• collaborate with software engineers, business analysts, managers, and quality assurance resources in accordance with established deliverables and deadlines to configure and deliver Planon software• guide key project stakeholders by defining the solutions as well as striving towards the customer’s review and acceptance of the deliverables • review and lead customers on the capabilities of our solutions, technologies, and the Planon Methods I’ve successfully completed 12 implementation projects. Show less

Ghent Metropolitan Area

Supporting the legal Department, I led a new ICT project in automizing all the complex processes regarding to administrative approach of all the local nuisance in Ghent.I was in charge of• re-writing the business analysis and draw the full process flow diagram • initiating budget for the implementation project• running and leading the project • delivering operational & strategic reportingI’ve managed and succeeded to • decrease the average lead time of… Show more Supporting the legal Department, I led a new ICT project in automizing all the complex processes regarding to administrative approach of all the local nuisance in Ghent.I was in charge of• re-writing the business analysis and draw the full process flow diagram • initiating budget for the implementation project• running and leading the project • delivering operational & strategic reportingI’ve managed and succeeded to • decrease the average lead time of nuisance cases with 65 %, from 1,5 years to 4,5 months • increase the number of files from 1.200 a year (2009), towards 5.500 in 2012 with the same staff (x 4,5)• enlarge the fines intake with 700%, from 29.000 euro (2009) to 203.000 euro in 2012• simplify and fully automate the administration processes • accomplish a full automated financial process for invoicing and payments • create Geographic visualization of the nuisance all over the city area (GIS)• set up BI and Arc GIS reporting for helping police & public services to determine specific actions and locations in order to prevent and tackle nuisance; and for supporting the operational and political management of the City of Ghent to manage and face up nuisance Show less

Education record

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Education record