Van D. Email & Phone Number

Portland, Oregon Metropolitan Area

Demonstrated leadership in this client-facing role for 2 years. Initiated continuous improvements including remodel of help-desk ticket system, knowledge-sharing platforms, and creation and documentation of departmental and inter-departmental process definitions. Solid communication skills able to delegate, train and orient new staff.Works directly with company owners in leadership capacity including hiring, process and workflow development, work and negotiation with partners and clients. Meets all monthly and quarterly goals since assuming lead position.

Portland, Oregon Metropolitan Area

2 years experience with ecommerce platforms such as Shopify, BigCommerce, WooCommerce and Magento and a solid understanding of Retail processes.Working knowledge of languages such as PHP, SQL, XML, JSON and C#.Outstanding interpersonal and communication skills with the ability to communicate across various levels of associatesFacilitates incident calls related to End User Computing breakdowns and work with internal partners that impact outcomes

Oregon City, Oregon, United States

As a recovery residence manager I am responsible to mentor participants to transition their lives from addiction or other adverse situations to a healthy restored connection both with themselves and society.This role encompasses in-house programs development, life coaching, management of operations and budgeting.I pioneered several programs which have proven successful with many positive outcomes for program participants.

Tucson, Arizona, United States

• Assists customers with installation, operational, maintenance and or training related inquiries for products and applications.• Assists team members with customer call support.• Follows documentation and training materials to diagnose, resolve and escalate customers’ calls.• Diagnoses mechanical, hardware, software, and systems failures using established procedures.• Develop and maintain positive customer relations while coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Provided customer support for Verizon cellular customers. Provide excellent communication skills, knowledge of computer systems and internet technologies. Identify and resolve technical issues in a timely manner. Strong ability to deescalate and negotiate in difficult situations. Strive to resolve customer issues whatever they may be.* Elite Top Customer Service Rep award (1 of 3 ever) in August 2019* Top 25 agents 'VIP' list for 9/10 months at Afni

Florence, Arizona

Adapted 'The Seasons of a Man's Life', the foundational work for 'Passages' program, to inmate life within the Arizona Department of Corrections. Designed to give inmates perspective on their life development, setting for future goals and self assessment, and reduction of recidivism.Authored 'Health Fitness and Wellness' a 12 class introduction to wellness' six part components of spiritual, physical, emotional, social, psychological, and nutritional approach to overall health.

Florence, Arizona

Designed customized Windows applications for Cook Unit's WIPP employment management toolkit. Using Visual Studio and SQL created a suite of reports in both HTML and PDF. Authored similar application for the unit fundraising, tracking orders, returns and fulfillment.

Sacramento, California Area

SAP consulting in business intelligence, business processes and data modeling. Ad-hoc report design, query design, and data warehousing