Freelance Tour Director

Professional Freelance Tour Guide/ Tour Director

Managing all aspects of a tour: city tour guiding, giving commentary on route, ensuring safety and enjoyment of the group, handling conflicts. Specializing in the Iberian Peninsula and Malta in luxury mini coaches for up to 18 people.

Help travelers create life changing experiences while traveling in Argentina, Uruguay, Brazil, Chile and Bolivia. The main responsibilities of the position are: Greeting of clients managing expectations from the first encounter, general logistics of the tour making sure hotel and transfers and booked and on time. Suggesting and booking optional activities onsite. Suggesting restaurants and points of interest according to customers profile and budget and providing informative talks with useful information. Management of conflicts. Assistance throughout trip.

Help travelers have amazing experiences while traveling in Argentina. The main responsibilities of the position are: Greeting of clients in the different airports, describing points of interest and providing informative talks with useful information, guiding City Tours and other excursions and assistance throughout trip. Reference from customers:

External suppliers’ coordination, selection and management. Process optimization. Development and implementation of processes related to product launches and sponsorships. Online advertising guidelines. Support & Follow up of advertising campaigns. POP Material Design, flyers, insert, etc. Training of those responsible for areas in the use of the corporate image. Brand awareness. Area budget control. Monthly reports to Directors.

Definition of metrics, reports, and dashboards. Translate loosely defined business questions into clearly defined technical and data specifications. Directly and indirectly manage projects.Understand new business models and adapt analytic methods to measure their successEmploy resourcefulness and perseverance to find data from any available source.

Create the social media strategy, handle budgets for social media activities, manage presence in social networking sites, brand advocacy, community outreach, post and comment on relevant blogs, seed content into social networks, write editorial content, engage in conversations and answer questions, develop benchmark metrics to measure the results of social media programs.

Handling of important client demands regarding ticket issuing, re-issuing, group fares, individual fares.

Cobranding negotiation with banks, mobile phone companies, hotels, etc. Coordination between internal and external departments regarding participating cobranded companies. Direct marketing, strategic planning, e-mail and web marketing. Reports on the evolution and results of campaigns.Previous positionsTicket Office Sales Representative. Call Center Representative.

Airport check-in, issue and reissue of air tickets, fares. Handling of other Airlines: Air New Zealand, Emirates, BWI y Air Jamaica.

Facturación en aeropuerto, emisión y reemision de boletos aéreos, tarifas, despacho de equipaje.

I supervised, controled and distributed stock. Worked at the cash register.