Vanessa Burch Email & Phone Number

Role FunctionResponsible for creating and improving processes for a rapidly growing small business, since I started my role has developed to include recruiting new staff and enhancing the companies social media and online profile.KEY ACCOUNTABILITIES• Responsible for the interviewing and hire of new team members in conjunction with the General Manager• Analysis of Sales data and report back on GP margins • To ensure a high level of satisfaction is delivered to the clients of SEA Containers NZ Limited through excellent service (customer service as well as ensuring we deliver on our supply time promise), competitive pricing, and ensuring we meet our customer’s expectations, which will facilitate repeat sales.• To actively promote and grow the profile of SEA Containers NZ in the NZ marketplace through online platforms (Facebook, Instagram, LinkedIn)• Responsible for assisting with designing an automated web based quoting system based on excel and WooCommerce

Tauranga

Objective:To create a supportive environment that brings out the best and encourages all to take ownership, be proud of their contributions and enables all to succeed and grow.• Review department processes, roles, objectives and measures on an annual basis – encourage continuous improvement and worthwhile work. • Ensure team understand applicable MSC Policies and Procedures and ensure followed by team. Deal with any problems or breeches of these, in a timely and professional manner.• Ensure Recruitment and Induction requirements are actioned as per guidelines provided by Human Resources.• Ensure Performance Appraisals are conducted as per guidelines, demonstrating Trust and Integrity to staff.• Support Learning by undertaking training sessions as required and by assisting team members to establish and complete personal training and development objectives. • Communicate to team and individuals clearly and via appropriate medium to ensure key information is feed downwards and upwards. Participate in other team meetings and freely share information between departments.• Celebrate staff who demonstrate a strong work ethic and continually strive to achieve more

 Implement and manage IOCM – NYK’s US and Canada Custom’s system Co-ordinate support to Internal and External User’s of NYK’s in house systems within the European region. Main Contact for inter-regional support. Provide a wide variety of day to day support services, co-ordination and participation in testing, training and deployment of future system releases, upgrades and enhancements. Work closely with the programmers on the development and implementation of various system Enhancements across the European Region. Liaise with other global NYK technical support teams to assist with problem solving for internal and external customers across all web-based and legacy based systems within Europe and other regions. Provide technical support to other in-house departments with development of system delivery training for internal customers. Assist in the implementation of the new NYK Global system (OSCAR) in replacement of the current regional NICE system. Assist in the implementation for Corporate Policies and Procedures in Europe. Assist in the analysis and management of data quality Assisting the preparation and delivery of training courses Liaison with functional, technical and process groups whilst providing support to various enhancement and development projects Conduct Pre Project Business Analysis and benefits case studies Prepare project documentation in support of new developments Monitor User Acceptance Testing so that it is completed within the defined deadline and to the defined level of quality

London, England, United Kingdom

Role FunctionManaging a team of 4 analysts, including day-to-day prioritization, career development, performance management and recruitment. Facilitate team meetings and one-to-one consultations.KEY ACCOUNTABILITIES • First line support providing resolution of service calls of varying complexity, including business critical issues within agreed Service Level Agreements (SLAs).• Completion of User Acceptance Testing (UAT) for a number of key systems on a global basis, performed in the USA, Europe and the UK. Coordination of local UAT.• Liaison with regional process management teams around the world to ensure consistent approach to business processes and best practice. KEY ACCOMPLISHMENTS• Created, Monitored, and reported on KPI’s for Senior Management• Assisted with the design and implementation of Service Level Agreements (SLA’s) for the regional helpdesk team.• Lead trainer role: Preparation and delivery of end-user training across multiple systems, geographic regions, cultures and areas of the NYK Group business.

London, England, United Kingdom

Role FunctionProvide a wide variety of day to day support services on NYK’s inhouse systems, co-ordinate and participate in the testing, training and deployment of future system releases, upgrades and enhancements. KEY ACCOUNTABILITIES• Assisting with the preparation and delivery of training courses to European and African agencies for the new inhouse operating system• Co-ordinate support to Internal and External users of NYK’s in house systems within the European region.• Work closely with the programmers on the development and implementation of various system enhancements across the European Region.• Liaise with other global NYK technical support teams to assist with problem solving for internal and external customers across all web-based and legacy based systems within Europe and other regions.• Provide technical support to other in-house departments with development of system delivery training for internal customers.• Monitor User Acceptance Testing so that it is completed within the defined deadline and to the defined level of qualityKEY ACCOMPLISHMENTS• Travelled to the USA to assist with the implementation and testing of the NYK’s new US and Canada customs system in direct correlation with US Customs.• Travelled to Singapore to assist with User acceptance testing of the new Ecommerce model

London, England, United Kingdom

Role FunctionI was employed initially on a 2 year contract basis to assist in the implementation of the new NYK Global system (OSCAR) in replacement of the existing regional system.KEY ACCOUNTABILITIES• Assist in the analysis and management of data quality• Conduct Pre Project Business Analysis and benefits case studies• Prepare project documentation in support of new developments• Assisting the preparation and delivery of training courses• Liaise between all areas of the business, regionally and at a global level. Attendance of regular meetings/conference calls with NYK Business Systems to facilitate issue resolution and monitor progress of relevant calls through key milestones.KEY ACCOMPLISHMENTS• After the 2 year initial contract period I was given the opportunity to accept a full time role at NYK and assist with the preparation and delivery of training courses.

Working for a specialist Container Sales and Leasing Company Global Sales and Marketing of all Container types Meeting and exceeding Sales Targets Global Container Control Co-ordinating contracts and sales terms with Haulage companies Provide excellent Customer service to existing clients and new clients. Purchasing Container Equipment in the UK and cabotaging to South Africa to arrange the sale of the  equipment to local Buyers.