IT professional with solid skills in conflict mediation and communication, being able to add all the necessary areas in a negotiation, based on strong interpersonal skills. Planning and organization are also strengths.Specialist in ITIL/ITSM for 12 years, focusing on Transition of Services/Assets of Dam Technology/Geotechnics/Telecom and Change Management, as well as on the definition and improvement of these processes.Experience of 3 years in Project Management and performance in PMO of oil and gas projects, participation in projects using agile methodologies, as well as ongoing MBA in Strategic Project Management and Agile Methodology.10 years of experience as a systems analyst and developer in the Steel industry.Certifications: ITIL® Service Offerings and Agreements Certificate, ITIL® Foundation Certificate in IT Service Management, PMP – Project Manager ProfessionalOverall experience:Strong ITIL background in a complex IT/OT environment, participating in the structuring of management areas.Processes I worked on in the last 12 years:-> Service Transition – Deployment of the area in 2010 with the support of EY consultancy and structuring of the transition process to Telecom. Acting in the transition of more than 300 technology projects, especially focused on the area of Telecom and Geotechnics, both IT and OT environments.-> Change Management – Change Manager / PO in the Telecom and Geotechnics area.Strong interaction with the Configuration Management process (CMDB) for Telecom assets.Expertise in the implementation of the Service Now Change Management module.Deployment of automatic generation of changes from Service Request.