Vanessa E. Email & Phone Number

Brisbane, Australia

Working in the GitHub Australia Business and Enterprise Support team, responsible for client support, troubleshooting, advice, documentation and contribution enterprise products and solutions for GitHub’s open-source, web-based hosting service for software and web media development projects.# Take in-bound phone support requests.# Triage incoming support tickets.# Work collaboratively with other support teams.# Manage communication around customer tickets.# Troubleshoot and help solve highly complex support tickets.# Escalate issues to other support engineers and managers as applicable.# Work with the GitHub Engineering team to prioritise issues and development.# Work with the GitHub Documentation team to improve customer-facing resources.

Working in the Data Management – Data Improvement Projects team, responsible for project advice, documentation and collaborative solutions for improving data discovery, use and accessibility within the organisation.# Undertake investigation and analysis into proposed data improvement projects, and present future solutions/think outside of standard operating procedures and methods.# Be a key contributor to and/or lead the implementation and development of a data quality architecture and strategy for the organisation.# Have an understanding of current standards, trends and research in Enterprise Information Governance (Data Ownership, Data Stewardship), Enterprise Data Management (MDM, DQM, Data Architecture and Data Modelling, Enterprise Data Integration), Data Platforms (MDM and Data Integration), and Data Engineering (Rapid data acquisition, ETL and Data Processing Pipelines).# Demonstrated experience and understanding of business and IT needs in Enterprise Data Management.# Ability to perform a varied role that spans many facets including product and system, efficiency and scalability, regulatory and compliance.

Working in an Operations – Integrity (formerly Information Services - Innovation and Data Management teams), responsible for analysing and interpreting large volumes of data to support the use, operation, compliance and reporting of a large data register. # Undertake investigation and analysis into identified system and data integrity issues in order to measure and improve the integrity and accuracy of the information held.# Be accountable for specific data analysis tasks and action requests for stakeholders as required, including providing specialised advice and recommendations.# Support the use of program-specific external facing services and information by government agencies to facilitate the program being a complete digital solution for business and government.# Manage the development and implementation of automated solutions to support business outcomes.# Prepare and contribute to reports and risk profiles on complex matters as required.# Identify and resolve complex problems using specialist knowledge and experience, identification and development of ideas, analysis of alternative courses of action and their implications.# Be proficient in producing SQL scripts and use other data analytical software tools to undertake complex research and analysis associated with identifying and sizing compliance risks, monitoring and profiling, program evaluation, trend analysis and data collection.# Have a sufficient breadth of expertise to meet the requirements within a data analysis function which may include applying established frameworks to support compliance business outcomes.

Brisbane, Australia

Working in a Business Intelligence team, involved in high level and detailed design and delivery of new and improved enterprise solutions for major projects. The Business Intelligence team facilitates early engagement on projects to assess impacts for, and ensure successful build and delivery of, business intelligence solutions which includes analytics, operationalised analytics (and business rules), automated treatment plans, reporting and information management.# Research, analyse, technical design and documentation of technical solutions in accordance with software development methodologies.# Produce technical design artefacts, Teradata SQL scripts and configuration items associated with business intelligence solutions that trigger actions and events in enterprise systems.# Responsibility for the software development lifecycle which may include analysis, design, build, testing, documenting, implementation and maintenance of business intelligence solutions.# Provide problem solving and incident resolution in accordance with change control and release management procedures.# Understand and apply business system configuration and data warehousing configuration to business intelligence solution design.# Interact and maintain effective relationships with business clients and technical and non-technical staff (including internal and external service providers).

Brisbane, Australia

Working in a Technology, Development, Analytics & Modelling team, and responsible for business systems development and support for Investigation, Audit and Risk & Intelligence activities.# Designed, implemented and supported workable solutions to meet business requirements. # Participated in the development lifecycle including analysis, design, build, testing, documenting, implementation and maintenance of business solutions. (Including Microsoft Office development using InfoPath, Access, Word, Excel macros/VBA, VBS, JavaScript, HTML/CSS, SQL coded solutions).# Performed IT ordering, laptop/remote assistance and IT administration tasks such as share drive and access management.# Provided and maintained software and system solutions.# Researched tools and methods to improve IT platform capabilities and support for the business line and internal clients.# Assisted in facilitating the information exchange between internal and external agencies via InfoPath form design and appropriate communication channels.# Represented the business line in cross BSL, cross agency and corporate forums.

Brisbane Area, Australia

Reporting directly to the Chief Technology Officer, and responsible for software and hardware systems and support, 6YS is a leading Australian supplier of software and as a service in a cloud computing environment and IT managed services. # Ensured 100% customer satisfaction in the supply of technical advice, identification, troubleshooting, resolution and documentation of technical problems.# Led change management implementation and initiatives.# Successfully managed the installation and support of new service initiatives and products.

As a PGC Computer Systems Consultant, provide technical systems support and recommend process improvements within the Home Mortgage Imaging Services technology area of the Wells Fargo organization.# Support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services;# Use and creation of diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; # Identified gaps in the current technology process and recommended changes to assure SLAs can be supported; # Performed migrations from development to production, upgrades, installations and/or configurations for critical systems;# Evaluated and reviewed queries to extract data, created standard database reports, and performed limited programming to fine tune systems supported;# Updated documentation and procedures and provided related training; # Troubleshooted network, database, hardware and software issues and coordinated resolution with users, vendors and internal service groups; # Wrote/designed test scripts; created change and issue logs; # Analyzed server and application performance trends and recommended process improvements;# Assessed changes for risk to production systems and assured quality, security and compliance requirements were met for supported areas; # Coordination of project resources and provision of guidance to less experienced analysts.

Provide high level client focused technical support for the delivery of teaching programs across the school of Mathematics, Science and Technology Education.# Responsibility for preparation of teaching areas including the set up of rooms as required by lecturing staff;# Monitoring and maintaining an adequate supply of materials, specimens, and equipment for use in student practical classes and academic activities including teaching, professional services and research;# Performing preventative maintenance on equipment which may include computers;# Training students and lecturing staff in the use of equipment including science equipment, mathematics resources and computers, software and related peripherals;# Providing support to staff during teaching or inservice activities; # Providing advice to the Head of School on annual resourcing levels;# Provide leadership and day-to-day supervision of other technical staff; # Assisting and advising on the safe use and disposal of chemicals and other potentially hazardous material;# Act as Faculty Workplace Health and Safety Officer; Fire Warden; First Aid Officer;

Self employed software consultant, business analyst and website developer.# Assist the business with fundamental start-up activities, and provide software development and management support for projects.# Create and implement sales and marketing strategies for products and services.# Design and support custom websites for clients.# Computer repair and general technical support for individual clients (unix and windows).

Initialise the operations (in particular, information technology and communications (ITC) and National Electricity Market (NEM) trading) for the AU$200M Murraylink project. To continue optimising operations and maintenance performance for the AU$180M DirectLink project with Country Energy (joint venture partner). Both projects are HVDC interconnectors for the Australian Electricity Market.# Manage all ITC systems (hardware, software, licensing, maintenance), including the day-to-day office computers, business websites, and project infrastructure (including commissioning and operational requirements for the Murraylink project)# Manage all interfaces to the National Electricity Market (hardware, software, communication systems, metering, settlements, trading, auditing, National Electricity Code (NEC) compliance)# Manage third party IT support & software development contracts# Develop and write specific small software applications in Microsoft Excel, Visual Basic for financial reporting and trading analysis # Provide Murraylink and DirectLink project system operations and engineering support (including on-call arrangements)

Bachelor Of Engineering (Beng), Electrical

Workplace Health & Safety Officer, Services Employment