Vanessa Eusse Email & Phone Number

Everett, Ma, Us

Allston, Massachusetts

Cambridge, Massachusetts, United States

Chelsea, Ma, United States

• Lead pre-opening sales efforts of the hotel with Sales Team and General Manager, including but not limited to setting up event menus, pricing, hiring and training. • Work closely with sales teams and Hotel General Managers at assigned hotels to assist in capturing social catering business • Have general knowledge of Colwen banquet food service standards and techniques• Ensure knowledge of and adherence to standards by the banquet team to achieve optimal sales service and client retention• Develop and maintain market awareness to ensure ability to forecast revenue opportunities• Monitor and analyze product of top accounts and evaluate trends in market.• Independently solicit and book business• Negotiate food and beverage pricing, meeting room rental, and other services• Assist client in menu planning; coordinate food, beverage, room set up, and other services as requested by client• Detail banquet order details, process client invoices (where applicable)• Compile sales reports as required in a timely and accurate manner• Maintain accurate and up to date records of all activity/transactions• Participate in local networking organizations, community, and industry events while representing Colwen Hotels in a professional manner

Everett, Massachusetts

-Sold hotel guestrooms groups and meeting space through direct client contact to maximize total rooms revenues and profits.-Established a client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded.-Developed and maintained relationships with key clients in order to produce group business.-Negotiated guest room rates, meeting room rental, and hotel services within approved booking guidelines. -Conducted tours of the hotel facilities; entertain qualified potential clients in accordance with company and property policies and procedures.-Worked closely with local city government.

Boston, Massachusetts

Boston, Massachusetts

Greater Boston Area

• Assist six sales managers at the Boston Park Plaza to include; account managers, group sales managers, and the business travel sales manager. • Acted as a liaison between sales managers and clients to ensure clients requests were met prior to the group’s arrival.• Support the Director of Sales and Marketing by completing all airline RFP’s and submitting each proposal to their perspective key contacts. • Support team members and sales managers with administrative duties to include; compiling data, preparing contracts, proposals, preforming opera cross-checks, assigning leads, issuing reservation/site inspection forms, and help coordinate client receptions. • Efficiently communicate all necessary information to various members of the team to ensure a high-level of client satisfaction.• Responsible for the full support of the business travel sales manager by assisting on client sites and receptions, running necessary opera reports, answering emails in a timely manager, and acting as the liaison when the sales manager is away on business travel. • Maintain poise and professionalism under very high-stress and fast-paced environments/situations.

• Know the standards and put them into practice in daily work, thus actively pursuing the hotel’s objectives. • Guarantee the tidiness and cleanliness of the reception area.• Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events. • Take regular part in meetings and shift handovers. • Cooperate with Team Members from all departments, in particular Housekeeping, Accounting and Reservations. • Welcome and check in for guests, taking account of the established standards (choice of suitable room, completion of bookings and entry into the computer, handover of the room pass and the key, safeguarding payment, luggage organisation). • Check out of departing guests in accordance with the established standards (drawing up of guests’ bills, processing using the computer system). • Preparation and processing of group arrivals – carry out check in. • Responsible for the cash inventory allocated to her/him, i. e. daily check, declaring shortfalls and separate calculation of tips. • Administration of internal keys (restaurant, store, etc.)• Cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy. • Carry out administrative tasks (sorting in and sorting out of vouchers, etc.)• Carry out correct cashing up and adjustment of errors.• Take over any other tasks and special projects which arise in the course of business.• Daily checks on the credit limit list in agreement with the Team Leader. • Know all tasks on the central telephone switchboard (acceptance and passing on of telephone calls, faxes, messages, etc.), can work independently there and will take over shifts when necessary. • Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.

High School Diploma, High School/Secondary Diplomas And Certificates

Public Relations, Advertising, And Applied Communication