Vanessa Hackney Email & Phone Number

Cardiff By The Sea

Poway

SmartDraw is a visual processor used to create flowcharts, organization charts, mind maps, project charts, and other visuals.Developing and executing professional service offerings with the direction of, and in partnership with the Director of Learning and Organizational DevelopmentCreating an providing focused and structured training for customers, executed through both virtual and onsite sessions to increase client, end user productivityStudying existing client processes, identifying opportunities for improvement, and providing potential software and non-software related solutionsDesigning, developing and executing the internal staff training programs both for on-boarding new staff as well as providing ongoing training to existing staff for newly developed products and servicesTroubleshooting and solving networking issues for both internal and external clientsActively entering and recording key information from sales and support calls in both CRM and internal portal

Providing assistance based on business need in order to maintain quality customer supportDirectly corresponding with the Director of Sales to ensure top level customer service is provided to clients

Assisted clients with technical issues related to but not limited to: project management, process documentation, floor plans, organizational charts, marketing charts, and brainstorming templatesMaintained up-to-date understanding of industry trends and technical developments that effect target markets in order to meet as well as exceed customer expectationsWorked with product development and marketing staff to identify new product enhancementsTop Sales 1st month on the phones, consistently 1st or 2nd in sales for 8 consecutive monthsProvided customer service and technical support to our prospects and customers while uncovering sales opportunities

Mesa Garage Doors, Southern California’s Largest Garage Door CompanyActed as in house support for 30 outside sales representativesDemonstrated products and made sales internally at a showroom locationMaintained extensive product knowledge to assist in direct sales and help assist other sales representativesExercised a high level of multi-tasking, admin support for owner and management, sales support to sales representatives, handled a variety of customer support issues, liaison between Mesa garage doors and supplier of productConsulted with customers in order to determine the best suited product for their needs