Vanessa Harbert Email & Phone Number

Having great knowledge in Onboarding Consultants per client's compliance. I am handling IT & Non-IT Consultants. Ensuring all onboarding requirements are met and setting the future consultant for success. I Utilize Bullhorn, Workday, Highspot and many other programs. A highly organized and hard-working individual with 13 years of management and customer service background. Willingness and ability to learn new technologies.Current Responsibilities: Handle calls, emails and portal requests for support of Workday, Bullhorn, and various other systems as needed.Ownership of consultant onboarding from beginning to end for assigned clients, providing an excellent experience for the consultant.Assist with setup process for consultant onboarding within Workday.Assist with maintaining customer onboarding requirements to ensure documentation is current.Follow-up with internal MATRIX employees, vendors, consultants and clients on a variety of issues.Take ownership of customers’ (internal and external) issues from initial call through resolution.Engage the appropriate resources (Tier II, etc.) when additional assistance is needed to resolve issues, including escalating to the Support Leader, in a timely manner.Ensure all issues are logged and actively maintained in iSupport ticketing system in accordance with our service level guidelines.Provide excellent customer service, including active listening, setting client expectations, being proactive and empathetic, etc.Follow appropriate safety protocols.

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  Senior Onboarding Coordinator

  Matrix Resources

  Nov 2019 - Present - United States