Vanessa L. Email and Phone Number

Educate customers on café products, while serving as a resource for customers looking to improve coffee-tasting skills and knowledge.

Greeting customers in a timely manner while servicing their needs, simultaneously improving engagement with merchandise to ensure customer satisfaction and secure the saleResponsible for processing sales, balancing cash registers and organizing sales receipts and reportsManaging client inquiries and complaints professionally and swiftly to maintain client satisfactionCollaborating with service team, staying vigilant and providing assistance as needed to other departments during peak hoursMaintained awareness of surroundings and secured cash to minimize loss potential and theft.

Creating a positive learning environment by providing clear, specific, and respectful coaching and feedback to partners to ensure operational excellence and improve partner performanceCoached and mentored supervisors on effective leadership techniques, including communication skills, team building, and conflict resolutionMonitored and evaluated training effectiveness through assessments, evaluations, and feedback, and made adjustments to training programs as needed to ensure maximum impact.

Providing quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards and operational policies/proceduresAdhering to all cash management and cash register policies and ensuring cash management practices are followed by shift teamAssists and facilitates communications between Store managers, district managers, internal staff, and external supply agenciesDelivering exceptional service to all by leading with a customer first attitude and creating 'customer connections' while anticipating guests and store needs by constantly evaluating environment and customers for cues.

Efficiently exercised sales tactics and marketing strategies to surpass monthly sales goalsReceived, redirected and responded to communications and takes appropriate action to ensure urgent matters are prioritizedSupervised weekly and monthly inventory stock counts, and settled any discrepancies in online databaseReconciled statistical and revenue data into comprehensive reports to discuss innovative strategies to reach sales targets Managed guest complaints and maintained positive shopping experiences for all customersAssisted customers via telephone regarding promotions, products, orders, and store operations.