Demonstrate detailed knowledge of all products and services including customer service, inventory, merchandising, and sales presentation.Created and maintained a store culture focused on the customer to enhance the buying experience and build relationships that lead to long term business growth.

Responsibilities included hiring, training, development, motivation, and supervision of approximately six collection agents to achieve company execution objectives and monthly revenue goals. Negotiated customer solutions to leverage or exceed daily/monthly revenue goals.Processed daily call schedules and payment transactions.Forecasted, calculated, and reported monthly revenue reports.

Accountable for ensuring quality customer service and relationships to facilitate a successful business partnership with community banking members.Analyzed customer needs and interests to provide relevant banking solutions.Solicited and processed new customer accounts(ie. checking, savings, credit cards, CD's, loans, etc)Presentation and execution of corporate promotional products and services.

Duties included developing strong customer relationships and providing efficient customer service while processing members' banking transactions.Processed customer/commercial deposits and withdrawals.Promotion of corporate products and services.