Vanessa Ortiz Email & Phone Number

Texas, United States

• Auditing every account to find supporting documents for all deliveries for 2020 and 2019. Creating missing invoices for material delivered, not invoiced accordingly.• Matching intercompany billing for the first time in over a year. End of the month invoices matched with our partners. • Auditing past due invoices for mayor accounts, clarifying invoices and deliveries for 2019 and 2020. • Recuperating over $2 million on the first 60 days of employments on past due invoices, over $3.5 million on the first 6 months.• Auditing reports for discounts for customers, able to recollect over $17,000 wrongfully taken from 2018 – 2020.• Collecting over 85% of past due Account receivable on the first 100 days of employment.• Correcting open Sales order with discrepancies with Purchase orders.• Improving the processes with Controllers for accurate reconciliation, remittance, pending invoices.• Implementing a plan to be able to get order on time for customers supporting purchasing with all information needed.• Eliminating all manual documents by adding material to SAP system that will allow the team to use codes for purchasing, orders and deliveries.

Belton, Texas, United States

• Managed operations including customer service, inventory management, safety standards compliance, hiring, and vendor management. Led a headcount of 40 employees, with annual sales revenues of $5 million. • Reduced liquors cost $1000 on weekly basis, training all bartenders, implementing proper liquors handling process, and the correct use of the FIFO methodology.• Trained and coached more than 30 new hires for different positions as host, server, bartender or cashier. • Proposed and implemented a new procedure to increase customer satisfaction and increase sales revenue 40%, organizing the schedule with more key employees in specific rush hours. • Achieved 100% satisfaction rate on all government liquor inspections avoiding severe economic fines by controlling the inventory and properly train all bartenders and servers.• Served more than 20 tables on daily basis without any customer complain, offering a high-quality service, showing sense of urgency at all moment and anticipating regular customer orders.Server: 2016 - 2017• Received 40% more tips compare to other servers due to high-quality service offer.• After 3 months working as a server, I was promoted to restaurant manager due to my excellent results serving customers and increasing sales tickets.

Master'S Degree, Finance, General

Licenciatura En Administración, Gerencia