• Administrative support to the Chief of Pulmonary/Critical Care and 9 staff physicians also in the Pulmonary/Critical Care division • Manage and organize physicians Outlook calendars, inpatient consults, outpatient consults, surgery and sedation cases, coordinate meetings including conference room reservation, audio/visual equipment, food/drinks and any other necessary items• Coordination of travel through Egencia Corporate Travel site and transportation to/from airports• Track and process physician spending accounts, coordinate reimbursements and communicate with the finance department for any transactions and/or processes as needed• Experience in on-boarding new medical staff, setting up all training and guiding them through orientations as their primary point of contact• Office duties: Distribute daily mail, answer multi-line phone and direct calls, distribute incoming faxes accordingly, order office supplies and schedule any maintenance appointments• Department contributions: Established relationships with all key departments that the division MD’s interchange with such as inpatient/outpatient surgery locations, radiology, clinic staff, schedulers, ICU nursing staff, etc. and re-vamped the process of scheduling each procedure and opened flow of communications with all departments to create an easier and more organized process overall.

• Administrative support to the Chief of Infectious Diseases, 2 staff physicians also in the Infectious Diseases Division and 4 employees within the Department of Infection Control• Manage and organize physicians Outlook calendars, coordinate meetings including conference room reservation, audio/visual equipment, food/drinks and any other necessary items• Coordination of travel through Egencia Corporate Travel site and transportation to/from airports• Track and process physician spending accounts, coordinate reimbursements and communicate with the finance department for any transactions and/or processes as needed• Coordinate outpatient appointments and any necessary testing as well as distribute incoming inpatient consults to the on-call physician via email and text/page• Process all incoming fellows with the GME department in preparation of rotation• Submit online all infection control related reporting including daily device counts, daily central line counts, hand hygiene data, report online to designated county departments of Infection Control any CDC mandated infections and coordinate semi-monthly Infection Control meetings• Office duties: Distribute daily mail, answer multi-line phone and direct calls, distribute incoming faxes accordingly, order office supplies and schedule any maintenance appointments

• Coordinate care within the department of Vascular Surgery, Endocrinology and Ophthalmology• Primary liaison between patients, physicians and outside care facilities, set up appointments of assigned testing such as MRI, CT scans, ultrasounds , lab work, photography and referrals to other specialists• Authorization and pre-certification requisition for procedures and testing• Scheduling and coordination of minor surgical procedures in office and major surgeries at hospital locations• Monitor and modify physician schedules including clinic times, meetings, travel and surgeries• Process physician travel and miscellaneous expenses for reimbursement • Multiple task clinic duties: Answer department phone lines, registration of new patients, insurance verification, follow up appointments, chart prep and gathering of test results and reports, facilitate messages to physicians on behalf of patients and/or any outside contacts, submit surgery and office visit billing and provide daily, weekly and monthly reports to physicians and department managers• Assigned office super user for all utilized systems within the clinic, responsible for understanding and implementing all new procedures and provide training to all end users within the Pasadena office • Current computer programs: Microsoft Office (Word, Excel and Outlook), Cerner scheduling, Allscrips EMR, KeckCare PowerChart EMR, GE Centricity Scheduling

• Insurance pre-arrival verification through GE Centricity program and Patient Access System• Patient account registration and maintenance of demographics and insurance information• Daily account audit for accuracy on maintaining patient accounts• Chart preparation and document audit for collection upon patient arrival on date of visit• Authorization requisition for HMO patients seen by the Dept of Ophthalmology physicians• Monitor schedules, close clinics and open clinics for Dept of Ophthalmology physicians• Patient check-in and check-out for Dept of Ophthalmology clinics• Volunteer for the FUN committee; assist in coordinating office gatherings and employee rewards

• Coordinate HMO insurance benefits and obtain prior authorization for office visits and procedures for all Los Angeles office physicians within the Dept of Ophthalmology• Advocate for HMO patients by submitting appeals for denied authorizations, establish relationships with medical directors to have individual patient case review, override medical groups by obtaining authorizations from direct insurance plans, assist patients in understanding their coverage, benefits and rights• Reorganization of the authorization department process and structure, implemented electronic record scanning, set communication protocol for clinic staff and physicians, set authorization procedure standard for all satellite offices and re-trained all authorization staff• Appointment scheduling, patient registration, insurance eligibility and verification for all insurance types and front office coverage