Vanessa Roberts Email & Phone Number

Louisville Metropolitan Area

Servicing Jefferson County and Bullitt County.

Louisville, Kentucky, United States

Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while provided specialized care and service to existing and prospective bank customers. Utilized and promoted the consultative sales and service process, using the prescribed tools and interacted with the staff for referral activity. Responsible and accountable for risk by openly exchanging ideas and opinions, elevated concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieved results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Atlanta, Georgia, United States

Consulted with borrowers, listened to their needs and helped them evaluate AmeriSave’s options.Managed a pipeline of both purchase and refinance. Used AmeriSave’s state-of-the-art technology to qualify the borrower for one or more of our loan programs. Established an ongoing relationship by delivering best-in-class customer service. Knowledgeable about AmeriSave loan programs and financing options.

Louisville, Kentucky, United States

Trained in Loan Processing. Verified employment, title insurance, homeowner insurance and other documents as needed.

Louisville, Kentucky

Provided leadership, supervision, training, guidance, enforced RLC's policies, practices, and applicable law. Hired, supervised, coached, developed, disciplined and if necessary terminated employees. Budgeting and Accounting-Followed the approved operating budget. Prepared and processed reports, invoices, rent payments, timekeeping and other items as required. Obtained approval for any exceptions from the Regional Director. Promoted and marketed the community to achieve 100% occupancy by, leading quality tours and conducting initial inquiries. Assisted in the execution of special events and residential activities. Provided effective and timely resolutions to problems occurring in the community. Monitored resident satisfaction and well-being, including conducting monthly resident meetings, identify areas of concerns, developed solutions, following guidelines and protocols. Responsible for responding to emergencies, evaluated resident needs, and take appropriate action.

Riverside, California

Responsible for coordinating and managing the business office function, which includes but is not limited to accounts payable, accounts receivable, collections, HR functions, payroll, resident and employee relations for the community and providing assistance to the Executive Director.

California

Provided leadership, supervision, training, guidance, and communication that enforced with Holiday’s guidelines, policies, practices, and applicable law. Hire, supervise, coach, develop, discipline and if necessary terminate employees. Promoted and marketed the community to achieve 100% occupancy by, leading quality tours, conducting initial inquiries and entering information into InTouch, and assisting in the execution of special events and residential activities. Provided effective and timely resolutions to problems occurring in the community. Monitored resident satisfaction and well-being, including conducting monthly resident meetings, identify areas of concerns, develop solutions, following guidelines and protocols. Budgeting and Accounting-Followed the approved operating budget. Prepared and processed reports, invoices, rent payments, timekeeping and other items as required. Obtained approval for any exceptions from the Regional Director. Responsible for responding to emergencies, nighttime E-calls, evaluated resident needs, and take appropriate action.