Vanessa Shields Email & Phone Number

Portfolio Manager

Facilitate staff meetings to share information, respond to issues, avoid escalation, and develop incentive programs to improve performance.Managing the servicing responsibilities associated with 3,000+ mortgage loans utilizing a staff of eight.Monitoring production, quality control and timely submission of numerous reports submitted to the customer on daily, weekly and monthly basis.Trouble shooting and overseeing the daily customer service for both performing and non-performing loans, including but not limited to, handling the calls and letters escalated to management.Manage a portfolio of over 3,000 commercial and residential loans with assets totaling over 4 billion in UPB

Created exceptional support and training systems, which maximized team effectiveness and allowed quick rollout of campaigns.Created initial business plan, organization, and sales and marketing infrastructure to support marketing team to help grow 150% larger than previous year.Assisted in the Customer Service of existing as well as new clients to keep the excellence of the company’s service status exemplary.

Joined with Executive partners to help grow an Import and Export Freight Forwarding Company to a multi-million dollar company and start two subsidiary companies. Collaborated in the decision making resulting in acquiring a small warehouse at the port of Houston and increasing revenue by 1 million in one year. Was a primary decision maker in the start-up of a domestic trucking company that was running 40 trucks interstate with an additional profit of 5 million within 4 years.Created for Board of Directors the Yearly Planning for all of the company budgets and Yearly Projections.Developed Accounting systems for transportation, warehousing and freight forwarding to produce consolidated as well as individual financials.Presented the Consolidated Financials as well as other graphs in the Board Meeting.Landed and maintained one of the largest accounts for the Freight Forwarding department.Established a process, and managed payroll for 100 plus employees including commission base truckers. Analyzed problems in customer service, developed solutions and trained all departments in problem resolution skills.

Worked with the President and team to grow the business both international and US from start-up to $20 mil in revenue in less than 3 years.Produced and presented consolidated financials to the Board of Directors on a monthly basis.A key member of the team instrumental in achieving implementation of management procedures and maintenance processes in several projects in US, Africa, China, Singapore and Central America.

Our company designed and manufactured construction material used in building the Fred Hartman Bridge in LaPorte, Texas as well as many other structures throughout the United States. Reported to and worked directly for the CFO of the company. Maintained daily interactions with Russia for design and production issues with construction equipment. Shipping and Receiving product daily on an international as well as domestic level.

Involved with a team of doctors and medical care professionals working with industrial patients injured on the job as well as for pre-employment physicals. Worked directly with patients as well as customers to maintain a high level of satisfaction in a competitive field. Was put in charge of account collections and rewarded for being the most successful in clearing the Accounts Receivable in the company’s history.