Ensure the success of end-to-end solutions across Product and Sales for recurring billing and subscription goods. Accountable for influencing P&L growth, understanding client needs, and leading segment strategic planning and innovation.

Drive the strategic vision and planning of product roadmap as portfolio management strategy lead, resulting in enhancing the value our portfolio delivers to our merchants and JPMC. Achieve program objectives and enhance revenue of delivered solutions with vetting of business case viability and voice of customer considerations. Head of product intake channel and assessment of new strategic opportunities. I support the rapidly evolving payments ecosystem with an aggressive transformation agenda. This multi-year, firm wide strategy builds customer-centric payment solutions, and is a unique opportunity to build a modern product suite on a cloud based, big data platform at global scale.

Strategic thinker and change agent advocating for CB and CIB partners to assess and implement business readiness plans to ensure successful product launch and seamless client experience. Cross functional coordination across all Payments products including Treasury Service, Merchant Services, Commercial Card and Global Trade. Key Contributions:• Implementation of product intake channel, consolidating multiple methods of submission and analysis• Reduce FTE with automated and self-service internal tools• Streamline process by reducing disparate functions and elevating decision making with strategy leaders• Establish KPIs to measure effectiveness and speed to market

Resourced inefficiencies across US and India operations teams for confirmations and regulatory reporting. As well as, I optimized resource allocation and bottom-line revenue for the Regulatory Controls organization by partnering with a third-party vendor to customize service tools for clients and driving self-service usage through electronic participation.Key contributions:• Saved $245K for Treasury Services and Commercial Bank with proposal and implementation of new cost allocation structure for electronic & manual confirmation processing.• Developed a center of excellence for Centralized Audit Confirmations, consolidating 10 chase fulfillment channels and optimizing customer experience as a dedicated fulfillment center• Annualized savings of $425K, decreased capacity (9FTE) by 14%, and increased STP by 86% for 2017• Achieved $500K annually for JPMC by negotiating a new vendor relationship with confirmations.com (CCI)• Re-branded and implemented a semi-automated audit confirmation process with enhanced control for case tracking

Passionate about helping others reach their full potential physically, mentally, and emotionally through personalized virtual fitness platform.Key contributions:• Deliver personalized training programs and dietary protocol • Weekly coaching support• Custom fitness app for all communication and tracking• Highly focused on indiviudal progression and monitoring biofeedback to dictate progression

Led the agile project management of a comprehensive, front-to-back investment management platform build and develop outsourcing solutions for top-tier financial institutions. Consulted with Hedge Fund industry leaders to design and develop proprietary analytic & structuring software solutions. Ran a team of eight senior developers to lead delivery lifecycle from ideation to user testing. Key Contributions:• Delivered strategic consultancy to a multibillion-dollar global alternative investment management firm for the proprietary software development of industry leading Hedge Fund.• Increased cross-selling of additional portfolio management products, surpassed sales objectives YoY, and enhanced revenue growth by cultivating and strengthening strong professional relationships with clients.• Co-developed an auto-routing order-flow mechanism, first in class to the market for Collateralized Loan Obligation team and featured in Global Trading Magazine.• Oversaw the execution of large-scale projects, including defining project plans, analyzing performance, managing timelines, and reporting of performance data.

Oversaw high-performing operations team responsible for trade execution and cash management. Process high dollar/high risk transfers and execution of corporate action events. Oversight for user acceptance testing (UAT) and incorporated system enhancements for new processing platform, including leading daily stand-up for project milestones and ensuring risk analysis and control review. Key contributions:• Standardized all processes across the Alternative Investment Strategies by leveraging LEAN methodology, resulting in more efficient, streamlined process with reduced errors and expenses within the first six-months of implementation.• Organized the migration and transition of mutual fund operations with hedge fund services, including client communication, process modifications, and risk review.• Senior representative of multi-billion-dollar top client and oversaw proprietary technology development, and product redesign for specialized product offerings.Additional Experience: J.P. Morgan Chase - Hedge Fund and Mutual Fund Operations: - Transaction Processing Supervisor- Hedge Fund Operations, 2010 to 2012 - Operations Specialist – Hedge Fund Operations, 2008 to 2010