Vanessa Teixeira Email and Phone Number

Sales and Customer Relationship Management:• Managing all the sales related to active and potential customers along with the sales team. • Handling a high volume of customer inquiries while providing a high quality of service for each one (around 180 customers worldwide). • Developing and maintaining solid relationships with key customers.  • Analyzing customer data to identify new sales opportunities. • Create a month-to-month sales pipeline of active customers to… Show more Sales and Customer Relationship Management:• Managing all the sales related to active and potential customers along with the sales team. • Handling a high volume of customer inquiries while providing a high quality of service for each one (around 180 customers worldwide). • Developing and maintaining solid relationships with key customers.  • Analyzing customer data to identify new sales opportunities. • Create a month-to-month sales pipeline of active customers to ensure or exceed the settled target. • Resolving any sales-related issues with customers. • Making follow-ups to enhance sales orders.• Understands and provides first-line technical information to customers utilizing catalogs, know-how from training, and support from the R&D and Innovation department. • Working on margins and selling prices according to sales policy.• Strong interaction and support with Export, R&D, Planning, Quality, Collection, and Sourcing teams. • Carrying out administrative tasks such as data input, processing information, completing paperwork, evaluating agreements, filling documents, and order management (from inquiries to invoicing).   • Facilitates critical customer assistance requests across departments. • Effective communication with customers in a professional and friendly manner. • Supporting the Sales Director and CEO.  • Ordering and ensuring the delivery of goods to customers.• Working on improving processes, identifying/correcting problems, and documenting procedure revisions. Show less

Import and Export Management of Medical Systems and Materials:• Managing orders (from point of origin overseas through to delivery at importer’s door), ensuring goods or services are processed efficiently, and adding value to customers.• Coordinating and supervising import and export documents to ensure efficient customs clearance.• Participate in S&OP to align new demands and ensure efficiency in the inventory levels. • Work directly with all levels of management within the… Show more Import and Export Management of Medical Systems and Materials:• Managing orders (from point of origin overseas through to delivery at importer’s door), ensuring goods or services are processed efficiently, and adding value to customers.• Coordinating and supervising import and export documents to ensure efficient customs clearance.• Participate in S&OP to align new demands and ensure efficiency in the inventory levels. • Work directly with all levels of management within the logistics department to develop planning strategies for all projects requiring logistic changes, warehouse alignment, and manpower/cost reductions. • Effective participation in Handover meetings and new projects.• Bringing products via the supply chain to market on time and accurately. • Managing Temporary Admission and Export for fairs, conventions, repairs, loans, and rentals. • Ensuring that sensitive and complex systems, like cold Resonance Magnetic, arrive at their destination/final customers in perfect conditions with the lowest possible cost. • Optimizing international and local logistics (analyzing cost-benefit, freight modality, storage, and time delivery to ensure the best margin for the projects and customer satisfaction).• Managing importation on behalf of third parties. • Managing exportation. • Ensuring compliance with all regulatory requirements.• Supporting areas/partners regarding trade foreign issues (as brokers, planning, project managers, commercial area, freight forwarders, and inland carriers). • Proactively identifies and implements enhancement opportunities and cost reduction in the supply chain to make them as effective and efficient as possible. Show less

Export and Import Operations Management:• Coordinate and supervise all aspects of foreign trade operations, including arranging shipments, handling import and export documentation, liaising with the production department, and managing goods clearance.• Experienced in managing the Drawback process to optimize cost recovery.• Drive new business development through face-to-face meetings and phone consultations.• Prospect and establish relationships with new customers and… Show more Export and Import Operations Management:• Coordinate and supervise all aspects of foreign trade operations, including arranging shipments, handling import and export documentation, liaising with the production department, and managing goods clearance.• Experienced in managing the Drawback process to optimize cost recovery.• Drive new business development through face-to-face meetings and phone consultations.• Prospect and establish relationships with new customers and suppliers.• Support marketing initiatives by creating concise, value-oriented sales proposals.• Develop and implement strategic plans to drive business growth.• Manage conflicts with internal partners effectively and foster a culture of continuous improvement within the team.• Facilitate support for stakeholders across international trade issues, including factory operations, brokers, commercial teams, freight forwarders, and inland carriers, to ensure seamless coordination and resolution of trade challenges.• Identify and evaluate new service providers while maintaining relationships with existing ones to reduce costs and enhance service quality. Show less

Import Management of Pharmaceutical and Chemical Products:• Oversee the entire order management process, from initial requests to final delivery at the warehouse, ensuring efficient operations and delivering added value to customers.• Coordinate and supervise import documentation to facilitate smooth and efficient customs clearance.• Ensure timely and accurate market entry of products through effective supply chain management.• Optimize international and local logistics by… Show more Import Management of Pharmaceutical and Chemical Products:• Oversee the entire order management process, from initial requests to final delivery at the warehouse, ensuring efficient operations and delivering added value to customers.• Coordinate and supervise import documentation to facilitate smooth and efficient customs clearance.• Ensure timely and accurate market entry of products through effective supply chain management.• Optimize international and local logistics by analyzing cost-benefit, selecting appropriate freight modalities, and managing storage and delivery schedules to maximize project margins and enhance customer satisfaction.• Provide expert support to stakeholders and partners on international trade matters, including brokers, project managers, commercial teams, freight forwarders, and inland carriers.• Continuously seek process improvements and cost-saving opportunities to enhance operational efficiency.• Proficient in SAP systems for managing and tracking import activities.• Provide support and expertise in currency transactions, working closely with exchange brokerage firms and banks.• Assist in consignment inspections, ensuring compliance and proper coverage with insurance companies. Show less

Medical Account Auditor:• Conduct thorough audits of medical accounts, including reviewing documents, invoices, and medical records to ensure adherence to required quality standards and accountability.• Verify that all processes comply with established standards and regulatory requirements.

Order and Supplier Management:• Enter orders into the system and transmit them to suppliers for processing.• Monitor and follow up with suppliers to ensure timely delivery in accordance with agreed schedules.• Review and forward invoices to the accounts payable department for processing.• Develop and maintain professional relationships with local suppliers, addressing and resolving purchase orders and invoice discrepancies.