Vanessa Teixeira

Vanessa Teixeira Email and Phone Number

Líder da área de Sinistros and Claims @ Justos
Dubai, AE
Vanessa Teixeira's Location
São Paulo, Brazil, Brazil
Vanessa Teixeira's Contact Details

Vanessa Teixeira work email

Vanessa Teixeira personal email

Vanessa Teixeira phone numbers

About Vanessa Teixeira

I am Vanessa and one day I will write a biography about all my histories around the world. I love to travel and live new experiences. That says a lot about me. In my work environment I currently lead a team in the product and customer experience area. We work with credit card products and are responsible for ensuring the best experience the customer can have with the product. My strongest skills are with projects, leadership and customer excellence. - Work experience in creating of dashboards on Datastudio, Looker and Google Sheets (kudos to Learn Google Sheets on Youtube) - Work experience in people management (1:1, feedbacks, ARD process, performance, xbox) - Work experience with project management, scrum and agile - Work experience with D&I and recognition programs - Work experience in training and development - Work experience with quality and chargeback process in customer experience - MBA in Project Management (In progress)

Vanessa Teixeira's Current Company Details
Justos

Justos

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Líder da área de Sinistros and Claims
Dubai, AE
Vanessa Teixeira Work Experience Details
  • Justos
    Líder Da Área De Sinistros And Claims
    Justos
    Dubai, Ae
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  • Justos
    Biz Ops
    Justos Sep 2023 - Present
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  • Nubank
    Product And Process Management
    Nubank May 2023 - Sep 2023
    Líder do time responsável pelos produtos de Pix e Boleto no Crédito, Saque, Parcela de Compras, antecipação, Promotions e novas features da área de Financing. - Desenvolvimento da área de produto como participar de brainstormings e discovery contribuindo com a visão da área de CX- Criação de roadmaps e cronogramas de gantt - Realizar validação de conteúdos e usabilidade dos produtos- Prever impactos de rollouts e novas features- Execução de ações de Melhoria Contínua - Mapeamento de Bugs e execução de planos de ação- Gestão de Processos- Gestão de Pessoas- Criação de dashboards através de SQL no BigQuery, Looker e google sheets
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  • Nubank
    Quality Supervisor
    Nubank Aug 2021 - Apr 2023
    Financing Squad quality team leader- Delivery of 100% of attendance monitoring within one year- Growth of more than 12p.p of knowledge in the process of detractor products through the Learning and Development (LED) project applied with external agents- Creation of Dashboards for monitoring indicators- Development of qualitative analysis projects for root cause discovery and realization of PDCAs- Use of Jira for agile management by weekly sprints- Development of continuous process improvement projects- Creation of flowcharts and reports- Calibration rituals with an average of 90%- Participation of the squad's D&I committee - Delivery of talks and literacy actions during the periodSkills: Project Management, strategic thinking, analytical vision, results monitoring, technical knowledge of google sheets and looker,
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  • Nubank
    Process Management Supervisor
    Nubank Nov 2020 - Oct 2021
    - Responsible for creating, updating, and documenting existing processes and new ones; - Define, follow up on and share efficiency and quality KPIs related to processes and queues he/she is the owner or has any direct relation to; - Maintain and give visibility of improvements backlog for tools and product, influencing in the prioritization based on data; - Create monitoring tools and guarantee a proper functioning plan for queues, forms, queries, and dashboards; - Create relationship with stakeholders and influence on decision making, representing the voice of customers in the process; - Create and share the quantitative and qualitative analyses that could give insights to product teams.
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  • Nubank
    Customer Excellence Supervisor
    Nubank Oct 2018 - Oct 2020
    Sao Paulo, Brazil
    - Ensure the performance of the team; Improvement of engagement survey results of the team that leads;- Pipeline development for new positions; - Retention of best talents; Improvement of performance cycle results; Assertive action plans to potentialize the strengths and minimize the weaknesses of the team.- Documentation of feedback, action plans, and 1:1s; - Build an environment of trust and confidence where effective feedback can be shared on a daily basis; Act immediately if any disruption in terms of ethics and compliance are identified; - Keep timesheets, overtime, and absenteeism record seeking for smart efficiency and productivity;- Responsible for firing decisions or other people's decisions on their own team; - Identify opportunities to internal moves between Squads or Chapters
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  • Nubank
    Senior Customer Experience And Logistic Analyst
    Nubank Dec 2017 - Sep 2018
    Responsável por cuidar dos processos de logística do cartão de crédito- Criar fluxogramas dos processos - Realizar comunicações e criar conteúdos - Realizar planos de ações nas oportunidades de melhorias do processo de tratativa com os clientes - Realizar monitorias de qualidade e criar fluxos
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  • Nubank
    Customer Experience Analyst
    Nubank May 2017 - Dec 2017
    São Paulo E Região, Brasil
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  • Endurance International Group
    Customer Experience Analyst
    Endurance International Group Apr 2016 - Mar 2017
    Mumbai E Região, Índia
    Business Development AssociateCustomer Relationship B2B and B2C Ensure support for Marketing Area (Translations and market campaigns)
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  • Schlumberger
    Intern Human Resources
    Schlumberger Jul 2013 - Aug 2014
    Aracaju E Região, Brasil
    Provided assistance with the process of hiring and dismissing workers and all process of the personnel department; Developed tools to assess office’s performance; Ensure support to the area of training and development - Suporte aos gerentes, com dados e informações sobre os processos de departamento pessoal (processos admissionais e demissionais, folha de ponto, inscrição do Sispat, ASO, VT, benefícios e etc).- Estruturar projetos como o 5S (mantendo a limpeza, organização, controle, prevenção e padronização).- Prover uma relação saudável entre colaboradores e a empresa, para que os objetivos sejam incomuns (parcerias, eventos, reuniões).
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Vanessa Teixeira Skills

Microsoft Office Trabalho Em Equipe Coaching Microsoft Excel Microsoft Powerpoint Sistemas Operacionais Sap Microsoft Word Management Operating Systems Strategic Planning English Powerpoint

Vanessa Teixeira Education Details

Frequently Asked Questions about Vanessa Teixeira

What company does Vanessa Teixeira work for?

Vanessa Teixeira works for Justos

What is Vanessa Teixeira's role at the current company?

Vanessa Teixeira's current role is Líder da área de Sinistros and Claims.

What is Vanessa Teixeira's email address?

Vanessa Teixeira's email address is va****@****ail.com

What is Vanessa Teixeira's direct phone number?

Vanessa Teixeira's direct phone number is +799811*****

What schools did Vanessa Teixeira attend?

Vanessa Teixeira attended Mba Usp/esalq, Escola Conquer, Universidade Tiradentes.

What skills is Vanessa Teixeira known for?

Vanessa Teixeira has skills like Microsoft Office, Trabalho Em Equipe, Coaching, Microsoft Excel, Microsoft Powerpoint, Sistemas Operacionais, Sap, Microsoft Word, Management, Operating Systems, Strategic Planning, English.

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