Vanessa Wallace is a Business Process Analyst at UnitedHealthcare. She possess expertise in customer service, microsoft office, management, microsoft excel, leadership and 2 more skills. Colleagues describe her as "Vanessa was an invaluable member of our team, contributing significantly to both our customer care and technical support divisions. She also served as an analyst, building and implementing monitoring and dashboards for our monitoring teams and executive leadership in both Splunk and Dynatrace. Vanessa was instrumental in setting up these systems from scratch, providing proactive, detailed monitoring across the majority of our platforms using these two tools. She is well-liked and would… Show more" and "I have had the great privilege to work with Vanessa twice, once in adjunct positions, and once as a direct employee. Vanessa is a fantastic manager who leads both by example and with graceful empathy - traits that always kept me engaged, encouraged, and motivated. She is also extremely proficient at managing multiple teams with different scopes and issues without losing the nuance. I saw her juggle different products with finesse and determination while still remaining available to her… Show more"