• Collaborated with teammates and senior management to increase customer satisfaction rating by 10% by analyzing main points of customer feedback.• Improved and maintained 15+ customer relationships by identifying needs and providing solutions per workday.• Reviewed customer interactions to implement new strategies towards problem-solving.• Provided solutions to technical errors and troubleshooted devices such as iPhones, iPads, Mac support, and other third party systems sold in store (I.e. Square POS Systems).• Monitored data quality metrics to ensure business data and reporting needs were met.• Mentored oncoming team members and taught various company software, hardware, and processes.

• Designed and delivered unique presentations to customers to find optimal sales solutions.• Mentored onboarding teammates with the transition from core training to job tasks.• Organized and obtained inventory based on size, color, and model number including receiving shipments with 100+ items.

• Orchestrated sale solutions based on customer needs and strengthen rapport with customers.• Maintained and organized customer-facing products.• Improved customer interactions by 30% by analyzing customer feedback.• Provided ongoing support to team members regarding questions and job responsibilities.

• Provided Tier 1 support including hardware and software to all faculty, staff, and students.• Generated tickets, using a ticketing system, on client interactions to maintain most up-to-date information on cases.• Responded to tickets via chat, email, or phone.• Mentored and trained oncoming team members on troubleshooting and diagnosing problems.• Produced knowledge-based articles involving new technical solutions to arising issues.• Remotely accessing hardware or software to solve technical issues.• Partnered with 20+ employees to facilitate team-bonding exercises.